Blog
How to Leverage Third-Party AI Software in Business Communications
In the age of digital transformation, businesses are increasingly turning to advanced technologies to enhance their communication solutions. Third-party AI software integration plays a pivotal role in this evolution, offering a range of benefits from improved customer...
Upcoming in 2024: More Tips, Tricks and Unified Communications Solutions!
BSB’s Techtober 2023 event was truly an enlightening experience for attendees, particularly with the introduction of its industry-specific sessions. Tailored to address the unique needs of sectors such as Healthcare, Finance, SLED and Hospitality, these sessions...
BSB’s 2023 Techtober Technology Roadshow: A Glimpse into the Future
This year, BSB's renowned Techtober event hit the road, bringing the future of technology and communication to three locations throughout Michigan. Making stops in Grand Rapids, Detroit and Gaylord throughout early October, the 2023 Techtober Roadshow promised...
Upgrade Your Communications Solution for Seamless Member and Staff Experience
Members today expect the same type of services no matter the size of their bank or credit union: seamless customer experience, user-friendly, and online convenience. As your digital presence grows, it's crucial to keep security and compliance front and center, along...
Cybersecurity & Communications Solutions: What Every Business Should Know
The Numbers Don’t Lie: Current and Future Stats Approximately 46% of cyberattacks target small to mid-sized businesses (SMBs) at 1,000 employees or less. With limited resources compared to larger corporations, these companies often lack robust cybersecurity measures,...
On-Premise vs. Cloud Contact Center
In today's competitive business landscape, choosing the right contact center solution is essential for providing exceptional customer service. The two primary options are on-premise contact centers and cloud contact centers. On-Premise Contact Center An on-premise...
Unified Communications or UCaaS: Which is Best for Your Industry?
The past century has seen incredible advancements in the way we communicate with each other. From the inception of telegraphs and radios to the introduction of phones and mobile technology (and nowadays, unified communications), it is remarkable to see how far...
Schools: Increase Efficiency and Collaboration with Unified Communications
There is no doubting the tremendous importance of the education system. Creating the citizens of tomorrow, teaching the next cohort of leaders and providing the necessary skills and know-how to thrive in a changing world – schools are critical for ensuring our future...
Still Using Outdated Mitel Business Telephones? Consider Cloud Communications
The prospect of upgrading business telephones with cloud communications has been an important topic for businesses across all sectors. However, we have encountered some customers who still rely on their outdated systems. It can be easy to acquire a “don’t fix what...
What SLED Organizations Need in a Phone System in 2023
As a SLED organization (state, local, education, and government agencies), you have unique needs. Your communications solution needs to align with these requirements so that your organization can work effectively. Here is what you need to know about what a new unified...