September 2017

BSB Communications has been providing Telecommunication services for 33 years. Check out our video to see how we Focus on discovering the right solution for your business by leveraging our Expertise, to provide you with the best Results in the latest technology.

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Techtoberfest 2017

We would like to cordially invite you to BSB's 3rd Annual Technology Expo. This year will have an Oktoberfest theme with a tech twist: Techtoberfest!

We encourage you to join us for a day packed with opportunities to: learn about Mitel's latest and upcoming software/product innovations; attend educational sessions on a variety of the newest technology solutions; and to network with other BSB clients and prospects. The following breakout sessions will be led by Mitel executives and industry experts.

**Fact! Watch your email for more detailed information on the sessions and EXCLUSIVE promotions that Mitel & BSB are developing for Techtoberfest attendees .**

  • Mitel Roadmap and the Internet of Things
  • MiVoice Office + Phone Manager = Enterprise Capabilities for SMB
  • Unified Communications in the Cloud
  • MiContact Center – Change the way you engage with your customers
  • Collaborate with your Team Anytime, Anywhere: MiTeam Mobility & Unified Communications
  • Noise Masking for Office Privacy
  • 3 Hot Topics: SIP, Ransomware, and Hosted Exchange
  • Premise vs. Cloud vs. Hybrid
  • VMware: Why should you embrace Hyper Converged Infrastructure?
  • Mass Notification: Keeping Everyone Informed
  • What, When, and Why of SD-WAN

In addition to the breakout sessions there will be:

  • Training Labs
  • Live Demos highlighting the NEW 6900 series phones and accessories
  • Experience Mitel's Video Conferencing Capabilities
  • Ask the Tech – One on One Sessions with BSB's technicians
  • Exhibitors offering information on a variety of products & services
  • Sneak Peek of Upcoming Products for MiVoice Office and MiVoice Business

Don't miss out on the fun! Come join us and enjoy great food and refreshments, stay for evening cocktails and enter to win door prizes.

Don't forget to Register! Please feel free to forward this email to others in your organization that may also like to attend. Hope to see you there!

Register for Techtoberfest 2017!

BSB's Partner Showcase

For the past few months, we have been showcasing our strategic partners that will be attending our upcoming Techtoberfest. Due to the recent growth in Networking, Storage and Virtualization, BSB partnered with Access Interactive to leverage our customer base's technology needs while at the same time offering our Mitel telephony solutions.

Access Interactive Logo

Since 1985, Access Interactive, LLC (incorporated in the State of Michigan) has provided technology solutions, services, and support to businesses, educational, and government organizations. Access has grown significantly over the past 28 years. It is currently a $15 million organization proudly retaining over 65 full-time employees. Our overarching business focus is to help our clients make the most of their technology investments. This is accomplished by providing relevant solutions to customers. We pride ourselves on being large enough to be extremely competitive but small enough to pay personal attention to our customers. Access has unwavering commitment to provide the best solutions, service, and support to our customers.

Access Interactive has been implementing virtualization and thin client solutions for over ten years. Access is approved by VMware and Dell to implement solutions on their behalf. It is commonplace to be hired as the chosen integration firm to provide professional services for VSI and VDI solutions by VMware and Dell. This capability is something that has taken a rigorous process for Access Interactive to achieve. It is our belief that it demonstrates VMware's and Dell's trust and confidence in our sales engineering and technical services. We hold all relevant technical certifications required to satisfy Schoolcraft's project requirement. While our most strategic partnerships lie in Dell and VMware, many others have been built as well. Certain selective and symbiotic relationships with certain competitors, such as Sentinel, have also been formed. These special relationships provide additional specialized support from manufacturers like Cisco which have benefited Access greatly.

Southeast Michigan is our primary geographic area of on-site service. However, our engineers are capable of traveling and performing on-site services as far as Alaska. With the advent of remote support, our geographic reach has extended in surprising areas such as Canada, Brazil, and Germany.

Access currently maintains approximately 250 local customers, and over 70 storage and virtualization customers. It is our organizational mission to implement the best products, service and support in the industry to our clients.

For More Information

Transforming to Meet Customers' Needs: Next Generation MiVoice Office

MiVoice Office Graphic

This past year Mitel, has been actively developing its product lines, completing acquisitions, and upgrading its software (like Phone Manager). In early 2017, several of BSB's MiVoice Office customers were part of a Mitel focus group that provided feedback and input on proposed product enhancements. Since then Mitel has released the MiVoice Office 250 Productivity Apps.

  1. Mitel Phone Manager – UC solution, desktop client with CRM integration, mobile application & softphone applications
  2. MiContact Center Campaign Manager – Outbound dialer
  3. MiVoice Office Call Reporter – Call logging and reports
  4. MiVoice Office Call Recorder – Call recording

We are fortunate to have several key Mitel executives, engineers and trainers attending BSB's Fall Technology Expo.They will be showcasing the latest in Mitel technology. Including an exclusive sneak peek at the Next Generation MiVoice Office and will provide insights on what the future holds for Mitel.

For all of those who attend BSB's Techtoberfest, Mitel will offer exclusive promotions. So if you are looking to upgrade or replace your current phone system or if you are a Toshiba, Shoretel or Avaya customer, you need to register for Techtoberfest and learn why BSB and Mitel are leaders in the industry.

MICollab 8.0 Is Here!

MICollab 8.0 Graphic

Over the past 4 years, Mitel's MiCollab for MiVoice Business has been a leader in Gartner's Magic Quadrant of Unified Communications for its ability to improve user productivity and to enhance business processes as related to communications and collaboration.

Gartner's evaluation deemed MiCollab as beneficial for “organizations looking for an integrated UC approach, at an attractive price”. MiCollab Release 8.0 builds on the industry-recognized strengths of Mitel's MiCollab UCC solution by offering our customers important new capabilities and improved user experience.

Attention iOS users! Click here to read important information regarding iOS 11 upgrade.

Furthermore, MiCollab meets and exceeds Gartner's guidance for Critical Capabilities for Unified Communications Infrastructure:

  • A full UCC environment with strong requirements for telephony – MiVoice provides a cost-effective and highly reliable enterprise voice solution
  • A full UCC environment with strong requirements for collaboration – MiCollab provides a complete suite of productivity tools for enterprise workgroups, including voice, IM, presence, collaboration, a range of video options, and, with the addition of MiTeam, workstream communications and collaboration (WCC) functionality
  • A hybrid implementation to take advantage of on-premises and cloud capabilities, integrated as a common use case – MiCollab is available as a premises-based hardware solution, as software that can be installed on standardized hardware/virtual machine, in public, private or hybrid cloud deployments, or in any combination that suits the enterprise's business needs

Where Team Collaboration is Heading

The very nature of where we communicate, when we communicate and how we choose to connect with others has changed. People still want to share ideas and work closely with others, but they want to do so in a manner that works best for them, their style and schedule.

In order for businesses to succeed, they don't just need their employees to be able to make phone calls - they need them to be able to communicate – seamlessly and with an “in the same room”-style experience, especially when they cannot be.

However, today's work environments can often be comprised of an array of disjointed and disconnected applications with communications and content being located across the different applications, including emails, chats, texts, phone calls, voice mails, and other collaboration applications, causing confusion, loss of information, and delays that can impede business success.

This is where MiCollab can greatly assist any organization, large or small, by providing a single solution, designed to enable employees (and the different teams within the business) to come together and work together closely. With a streamlined, mobile-first design, employees can access communications, collaboration and team collaboration services making it easier to make better-informed decisions – no matter their location.

How do you communicate across the changing work environment?

MiCollab is a mobile-first designed communications and collaboration solution, created to provide a highly collaborative, persistent workspace that aligns with how employees communicate in today's fast-paced, mobile workplace.

Restructured using a ‘mobile-first' design strategy, MiCollab ensures all functionality was designed to support mobile users from the ground up, rather than simply porting desktop features to mobile devices.

Through a single window pane, employees can access MiCollab's persistent, collaborative workspaces that deliver a rich set of content collaboration tools allowing text, voice, and video clips added to any project document, a history of group interactions with persistent workspace messaging, and tap-to-connect real-time conferencing. By integrating communications, team collaboration, and conferencing into a single, unified communications solution, employees spend less time trying to connect and more time engaged in productive communications that foster new ideas and resolve problems quickly – translating to better business performance and increase revenue.

With MiCollab, all employees within the business can have access to a rich set of communications and collaboration tools that they require and that align with the way that they actually work – in particular in today's fast-paced, mobile workplace.

Mitel's MiCollab is ideal for the many different employee types – including customer facing, mobile workers, project-based teams, knowledge workers, field services and more - found within organizations of any size for it can help:

  • Increase collaboration and productivity of employees by reducing communications latency, managing workflows, and eliminating device and media dependencies.
  • Improve team collaboration work and drive towards a project-centric way of working.
  • Allow employees to communicate using any device, over any network and from any connected location with complete call control treatment.
  • Reduce the total cost of ownership across the solution lifecycle.
  • Reduce organizational silos, promoting the sharing of information across groups enabling them to make better informed, higher quality business decisions.

*Note: Gartner defined UC products (equipment, software, and services) as those that facilitate the use of multiple enterprise communications methods to obtain that goal. UC products are used by individuals to facilitate personal communications, and by enterprises to support workgroup and collaborative communications and business workflows.

A Word From BSB's Telecom Ambassador – Craig Hodges

Craig Hodges

Why You Should Be Using a Data Center

A data center is considered the brain of an organization, centralizing IT operations and equipment. The data center stores, manages and disseminates information. It is critical to the daily operation of a company.

There are numerous reasons to use a data center or colocation instead storing equipment and information onsite. The first is infrastructure. Data centers are equipped with proper ventilation, cooling, security, power, redundancy, and maintenance. Your office is not the ideal place for such equipment and making it so would be very costly. Disaster recovery is another reason to consider using a data center. In the event of a catastrophic event your data is secure and can easily be retrieved. Access to proper bandwidth also makes using a data center beneficial. A data center has tremendous capacity, receiving Internet connections from several providers. Certifications are yet another reason to switch to a colocation. Your customers might require HIPAA, SSAE 16 Type II facility. Let the data center obtain and maintain these certifications. A data center also provides proper IT support, which means your IT staff doesn't have to expand when you do. Scalability is another factor that makes hosting off site beneficial. Whether your needs expand or contract, this can be done quickly and cost effectively.

Once the decision is made to a data center there are 5 factors to consider. Below is a breakdown of these factors and how our data center meets and exceeds these standards.

  1. Facility: A sturdy building that protects from external forces such as tornadoes.
    • 10 inch concrete walls, 6.5 inch concrete roofs that can withstand 120 MPH wind
    • Raised floor with point load of 5000 pounds or more
  2. Operations: Proper and redundant heating, cooling, and electricity.
    • 250 Watts/Sq Ft. minimum
    • Built on same power grid as hospitals, government buildings, etc.
    • 2 independent substations: 400MW feeds that are dedicated, independent, and underground
    • Redundant UPS (uninterruptible power supply) in secure, isolate rooms, separated by fire walls with an A and B utility feed and a maintenance bypass for live replacement (bypass is UPS protected on-site)
    • Seamless Power Continuity: redundant generators and underground fuel tanks
    • HVAC (heating ventilation air conditioning) N+1 redundant with complete circulation and filtration every 90 seconds
    • Early warning smoke detection
    • Fire suppression: dry pipe, dual-action
  3. Security: Multi-layered security at all points.
    • Perimeter fencing, biometric access controls, centralized security at all entry points
    • External and internal surveillance with archiving
    • Access granted only to documented persons with annotated credentials escorted by employee who has undergone multiple and thorough background checks
    • 24x7x365 on-site monitoring, secure access, and support staff adjacent to raised floor for any and all remote hands work
  4. Network: Carrier-neutral.
    • Internal meet-me-room or telecom exchange point
    • Core network equipment protected from customer access
    • Telecom conduit enters facility through underground and concrete encased dual, diverse paths
    • Diverse entry points with over 300 feet between entries
    • Redundant data transport between facilities available
    • At least 6 fiber carriers enter the data centers at disparate points to prevent service failure
  5. Certifications: Tier 4 highest certification.
    • SAS 70 Type II/SSAE 16 Type II audit certified
    • TIA 942 Tier 4 Certified
    • HIPAA, SOX, and PCI Compliant

For More Information Contact Us

BSB Business Buzz

Seal of City of Wayne

The City of Wayne has partnered with BSB Communication since 2001. As the IT Director, my technology background helps me to say with confidence that BSB Communication's staff is the best in the business. Their experienced team has been invaluable in successfully completing many projects on time and within budget. Their support staff has been especially responsive when emergency situations happen. I would highly recommend them to any organization that values a partner that is focused and delivers results!

Jeff Martin
IT Director
City of Wayne

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