November 2017

BSB Communications has been providing Telecommunication services for 33 years. Check out our video to see how we Focus on discovering the right solution for your business by leveraging our Expertise, to provide you with the best Results in the latest technology.


Where's Waldo

Where's Mitel? Contest

Have you ever been watching a movie or tv show and the actor goes to use the phone and you are like "Hey! That looks like the phone on my desk!" Me either. But if you do notice that a Mitel product is featured in a television show or movie, take a picture and send it to business_development@gobsb.com and you will be entered to win a $100 gift card.

Entries due by December 15, 2017.
The winner will be notified by December 20, 2017.

See rules and regulations.


Mitel Mass Notification

Does your campus, organization or business need to...

  • Stay connected and broadcast alerts in the event of a crisis?
  • Reach an audience no matter which channels they're using, including SMS, email, PCs, landline and mobile phones?
  • Relieve the manual efforts involved in billing notices, order status and appointment reminders?

From routine day-to-day communications to crisis-oriented events such as outages, recalls and emergency response, Mitel Mass Notification ensures your message is delivered to the right people at the right time, using your recipients' preferred modes of communication.

For campuses and organizations of all sizes, the need for emergency notification is increasingly important. Mitel Emergency Alerts enables organizations to enhance crisis response, broadcast critical information in real-time, configure notification alerts and improve transparency.

The Mitel Emergency Alerts system is alerted anytime an emergency call is made from the Mitel MiVoice Business platform. Configurable business rules can determine the emergency level of the call based on the number dialed and other information passed from the MiVoice notification to the server. Broadcasts are then launched, notifying recipients through SMS text, PC desktop, and HTML phone display messaging.

Additional location and user information can be added to the MiVoice alert based on the details stored in the MiVoice Telephone Directory or external systems maintained by the organization*. All alert notifications are reported on the Mitel Emergency Alerts system in real-time and are available as detail and summary reports post alert.

Key Benefits

  • Enhance Crisis Response - Respond quickly and accurately to crisis-oriented events; communicate rapidly and clearly to employees and stakeholders
  • Broadcast critical information in real-time
  • Configure alerts to best suit your emergency response protocols
  • Improve Transparency - Generate real-time reports consisting of auditable records of open, acknowledged and closed issues

Emergency Alerts

  • Alert priority based on predefined numbers (for example "Critical" versus "Cautionary")
  • Alert-specific user and location information within the notification
  • Know the exact time of each alert, to determine priority in responding
  • Ability to receive and retain multiple messages in messaging queues
Mitel Mass Notification Icons Image

Initiate

Alerts are triggered immediately when emergency services or other emergency designated numbers are dialed.

Notify

Send desktop, SMS and HTML notification to target recipients and communication devices.

Acknowledge

Recipients acknowl-edge messages by replying via their channel and device of choice.

Report

Admin runs real-time reports on broadcast progress: confirmed, unconfirmed, and failed.


E-Rate is changing. Are you ready?

E-Rate is changing. Are you ready?

Learn the 6 Education Technology Trends Your School Should Prepare For

With funding for traditional voice services declining, now is the time to be looking at your long-term voice strategy.
  1. Parents are interacting more and more with teachers and administrators.

    Parents often have meetings several nights a week with teachers and administrators, and from parent-teacher conferences to back-to-school nights and everything in between, there is more back-and-forth than ever before. But even beyond meeting in person, parents look to digital mediums for important contact from teachers and administrators.

    So when a parent receives 300 or more emails from teachers in a year, important messages can get lost. Instead, team collaboration tools can help parents, teachers and administrators better communicate in one location using one app for messaging, to-do lists and even submitting homework.

  2. Students expect more out of their education.

    You could even say they demand more of it. The world is becoming increasingly digital, and many school-aged children have known nothing but digital. Even college-aged students can be considered digital natives. And, if the technology in the traditional classroom isn't there to facilitate their learning, they have STEM school, charter school and private school options that will afford them the technology they need.

    So whether it's offering your on-campus students the technology they need to learn and succeed or providing the technology for massive online open courses (MOOCs) and distance learning, a phone system that can support these tools is essential.

  3. Staffers can utilize more resources.

    District staff are more often looking for open educational resources and trying to accommodate new curriculum such as common core. Teachers now often turn to Pinterest, Google and other online tools for help.

    But they also need more from their communications or PBX systems than "hello, goodbye" functionality, and voicemail being the main application. Today's communications systems are more evolved than ever, including capabilities like automatic call distribution, hot desking, twinning, reporting and a range of unified communications applications. Ultimately, teachers have a right to expect that their PBX system will have a wide range of functionality.

  4. Legislation demands changes.

    More oversight by state and federal government often has school districts scrambling to find the money and resources to comply – and that even applies to communications.

    It's a common requirement for your communications system to be able to tell 9-1-1 responders exactly where an emergency phone call is coming from within the building. If it doesn't, the school district could be liable.

    New laws regarding education for children with special needs also require time-sensitive communications, as well as hours of meetings and collaboration. Teachers, therapists, principals and students need communications tools that are equipped to handle these laws and requirements to do their jobs.

  5. IT directors face new challenges.

    IT professionals have long dealt with an environment that is rapidly changing. But only recently have those changes made their way into the classroom. Many classes now use Chromebooks, Macs, PCs, Smartboards and a Wi-Fi infrastructure that allows them to access cloud software, like the G Suite.

    They are also expected to provide functional and updated communications software for their respective districts. But with E-Rate shrinking and eventually going away, administrators and elected officials are looking to do more with less when it comes to technology and communications. But just as there are grants for student technology, there is also help for IT directors in the form of NJPA, a government agency that streamlines the purchasing process while meeting RFP guidelines and providing competitively solicited purchasing contracts.

  6. People need to be notified on a large scale.

    Never before has society had the communications tools we have today. Notifications are expected, on everything from our email to the latest Words with Friends activity.

    Schools are also expected to communicate both minor and major announcements to large swaths of parents, students and staff. Emergency alerts, weather alerts and even schedule reminders or changes can now be communicated from one central district location to any combination of groups that deal with the district. Whether parents need to fill out prom paperwork or students need to know the next football game has been rescheduled, mass notification is important in today's society.


Craig Hodges

A Word From BSB's Telecom Ambassador

Written by IProMedia

What is VoIP and how has it changed business communications?

In the 1840s, Samuel F.B. Morse announced an invention that would forever change how humans communicated: the telegraph. Using a series of electromagnetic impulses over a single wire, Morse developed a code that could be used to relay messages over vast physical spaces.

While this invention was critical, it was only a matter of time before it became fundamentally improved upon. In the 1870s, Alexander Graham Bell took an interest to Morse’s invention. He took note of the drawback to his system; with a telegraph, each message had to be hand-delivered and parsed through specialized stations (and only one message could go through at a time).

Bell worked together closely a machinist named Thomas A. Watson. Together, they developed a prototype for an archaic telephone that delivered sound waves over a distance through vibrating magnetic plates. This marked the beginning of advanced communications for all of mankind.

In a little over a century, communication technologies advanced greatly. By 1973, a researcher from Motorola placed the first-ever mobile phone call. Cellular towers and satellite technology soon followed thereafter, causing a rapid increase in the spread of communication technology. But with the invention and spread of the internet, communication technology would drastically change once again.

The Modernization of Communication

For years, businesses continued to utilize the office phones that were available to them. Naturally, their business communications were limited to whatever was most effective and affordable at the time. With the adoption of the internet as a vital part of business, new possibilities emerged.

In 1995, a company called VocalTec created the first ever internet phone that used VoIP (Voice Over Internet Protocol) technology (and it was simply called the "Internet Phone"). The VoIP technology took the concept that was created by Alexander Bell and converted it to a digital format. Instead of vibrating sound waves through metal plates, VoIP phones broke down voice samples into smaller chunks (called packets). These packets could be sent quickly through the internet to another user via IP address, where they would be quickly reconstructed and played.

VoIP was not quickly adopted. Prior to the 2000s, VoIP was seen by most businesses as an expensive and gimmicky method to communicate. At the time, establishing a VoIP system for office phones would have been an extremely expensive logistical nightmare. However, this disdain was largely short-lived.

By 2003, internet infrastructure throughout the world improved drastically. Suddenly, it was feasible to use VoIP because there was bandwidth to spare. VoIP went from being an outlandish concept to a great way to communicate effectively for business. Calls could now be made while browsing the internet, and were overall much clearer in quality.

VoIP Today

Much like the quick advancement in telephonic technology, VoIP changed dramatically within a short amount of time. Modern office phones do so much more than simply make calls; through the right partner, organizations can leverage phones with advanced technology. These technologies can provide an overall boost in productivity for the entire company through useful features and applications.

VoIP forever changed business communication by providing a cheaper, more effective alternative to traditional phone services. With VoIP, companies have the option to create an advanced network of multi-purpose and internet-capable office phones.

Want to see how VoIP can affect your company for the better? Contact us for a professional consultation and a more in-depth talk.


nexVortex Logo

Carrier Connections

For the past few months in our newsletter, we have been showcasing several key partners that we have developed strategic relationships with over the years. nexVortex is one those partners, they are Mitel Certified (MiVoice) and delivers high-quality SIP Trunking and Managed SIP Trunking services which are used to replace PRI and analog lines.

Customers find that nexVortex SIP Trunking Service is one of the most flexible to use in the industry but what really sets it apart is the manner in which it handles autodetecting disaster recovery and support for remote phone E911. Both are hot topics in today's market. With over 11 years of commercial service, nexVortex has continued to enhance these capabilities to meet the most stringent demands of the market.

Remote phone E911 is an important, particularly given that different states have different requirements, (some more stringent than others – like Michigan). What should the business owner be on the lookout for when choosing a voice provider and when evaluating that provider's E911 solution?

  • The ability to easily input and update location information via an easy to use portal.
  • A solution which has MULTIPLE methods of tying a phone or phone system to a required location, floor, and office depending on what a particular state demands.
  • A tool or method for checking what location is assigned to the phone and a standard business practice which makes use of that method on a periodic basis part of the safety practices of the business.

The nexVortex service addresses all three but most importantly it can give users the ability to identify location down to a very granular level which is critical as states tighten the rules on this critical feature.

Business continuity and disaster recovery is another function which comes at no charge with every SIP account. With nexVortex SIP service you can set up multiple failover rules on a per Directory Number basis. You can set inbound calls to failover to an alternate internet provider, a second PBX,or a cell number or a combination of any of these.

nexVortex focuses on delivering Uncommon Service to its partners and customers. To learn more about our SIP Trunking with autodetecting disaster recovery and E911 remote phone support, for more information.


Henry Ford Health Sysytems Logo

BSB Business Buzz

I wanted to take a moment to express our sincere appreciation to you and the entire BSB team from all of us here at Henry Ford Home Infusion. I have always been extremely satisfied with the services provided by your organization over the years. Your personal assistance in presenting us with phone system options were appreciated and certainly contributed to the final decision to upgrade our existing phone system.

The pre-planning, coordination and actual upgrading of the Henry Ford Home Infusion phone system was handled in a professional, organized and timely manner. Tom Lamb, Systems Engineer, and Jeff Baron, Project Manager, were absolutely amazing and provided support throughout the entire project. They worked tirelessly prior to the date of installation of the new system to ensure a smooth and seamless transition. Doug Meyers (as always) was instrumental in making the actual transition day relatively "painless" with very few (if any) issues affecting our healthcare operation. I do not believe we lost one call during the entire transition process. I received several compliments from our team regarding the ease in which your team handled this project. They greatly appreciated the on-going support and training they received on the new equipment. They commented on the prompt response to questions and/or concerns they had regarding the new system.

So, I thank you and your team once again for all their hard work put into this project. I would like to convey my appreciation to all of you.

Regards,

Mel Tress, RN, BSN
Director of Operations
Henry Ford Home Infusion


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