December 2017

BSB Communications has been providing Telecommunication services for 33 years. Check out our video to see how we Focus on discovering the right solution for your business by leveraging our Expertise, to provide you with the best Results in the latest technology.


Holiday Hours

Christmas Clock

First we want to wish everyone a Merry Christmas and Happy New Year. Thank you for all of your support over the years.

We want to remind everyone that BSB will be closed on Christmas Day and New Year’s Day celebrating with family and friends. However; we will have 24×7 tech support in case of an emergency. You can reach us at our Emergency Hotline:

Call 844-Go-BSB-247 (844-462-7224) and select Option 3. Leave a detailed voicemail message and one of our "On Duty" Technicians will return your call.

Wishing everyone a blessed Merry Christmas & Happy New Year.


BSB Buzz

BSB Buzz

This is the time of year when you stop to think about how blessed we are and appreciate all the things we have been given.

This is also the time of year when you reach out to those who are less fortunate than ourselves. One of our very own, Jeff Baron, does this every year.

Every year, Jeff and several of his fellow musicians create a Christmas CD and donate all of the proceeds to a charity of their choosing.

This year it is the Hunter Hospitality House.

Hunter House

Hunter Eldon Willard was born two months prematurely on Dec. 7, 1991, and passed away just before Christmas, on Dec. 23, 1991. He was in and out of the hospital during his short little life, including a stay in the special care nursery.

Hunter Hospitality House was established in his memory.

The mission of Hunter Hospitality House is to provide a welcoming, relaxing home away from home, steps away from the hospital, for those in need of restoration while their loved ones are patients, or for individuals currently receiving out-patient treatment who are in need of local lodging.

The vision of Hunter Hospitality House is that no one should ever have to be concerned about lodging or amenities while caring for themselves or loved-ones who are in the midst of a medical crisis.

Learn more at: hunterhospitalityhouse.com


Meet Our Newest Team Member

Dan Ashcraft

Dan Ashcraft has joined BSB as an Account Executive with a primary focus on the greater Toledo market.

Dan has lived in the Historic District of Franklin Michigan with his wife Sharon and two sons Danny Jr. and Joey for 22 years. Dan and Sharon bought and extensively refurbished their home, “circa 1850” when they were first married. It has been a great home and community to raise their sons in, now 21 and 19.

Dan enjoys spending time with family and friends, fly fishing, bird hunting, and sporting clays in his free time.

Dan is a seasoned professional in the telecommunications and IT industries with a wide range of experience and responsibilities including consulting, solutions design, sales, project management, and ongoing service and support. He has worked with some of the leading companies in our industry, as well as having started and run several businesses himself.

We look forward to working with him and watching the Toledo market grow.


The Collaboration Challenge

Collaboration

Connections power the world around us. From the moment we wake up, we are communicating. Collaborating. Coordinating. Sharing ideas and improving. Connections make communication possible. With Mitel you can connect anywhere, anytime, on any device. It's what makes us business communication experts. And it's why over 60 million users rely on Mitel to power more than 2 billion connections every day. From the smallest note to the biggest meeting. When we connect, we all succeed.

Fact: For every 10 new companies, nearly 6 close their doors

Fact: 52 % of the companies on the Fortune 500 list in year 2000 are no longer there

How do You Stay Ahead of the Curve?

Companies with better team collaboration achieve:

  • Better financial results
  • Higher employee performance
  • Increase employee loyalty
  • Higher levels of Innovation

80 % of executives say collaboration is crucial to growth

Mitel’s vision is to make communications and collaboration seamless… as easy as one touch or one tap to connect, over any medium, using the device of choice.

MiCollab executes on this vision by providing organizations with a simple one-touch to connect to MiCollab meetings for their employees through integration with the MiVoice 6900 series phones.

Through the integration between MiCollab and the 6900 series phones users will be provided with a Meeting Center portal that lists their upcoming meetings for the day and if a meeting comes up, the phone will offer them a “Join” option that automatically connects them to a meeting that is about to start - removing the need to locate call in numbers and access codes

With MiCollab Client users can expect and benefit from:

Team Collaboration: Share information and coordinate work on projects regardless of location or device

Presence: Know whether people that you want to connect with are on the phone, away from their desk or available for a telephone or video call

Instant Messaging: Provides secure chat when a quick question or comment is good enough

Dynamic Status: Change your status to give colleagues notice of your whereabouts or availability

Corporate Directories: Access everyone in your corporate telephone directory, and click to call from this directory

Collaboration: Escalate a voice call to include rich web and video collaboration

Softphone: Workers enjoy the same intuitive communications management they would experience in the office from a PC or laptop with a softphone.

Visual Voice Mail: provide your users with visual notification of voicemail, including time, date and caller ID (MiVoice Business, MiVoice 5000, and MiVoice MX-ONE)

Learn more about how Unified Communications can improve your business

Click here to read the complete study sponsored by Mitel.


Software Assurance Corner

Software Evolution

Introducing MiContact Center Upgrade 9.0 (Being released 1st QTR 2018)

Today’s customer experience must go beyond customer-initiated interactions to deliver proactive contact, empower customers with self-service capabilities, and even leverage the power of machine-to-machine interactions via the Internet of Things (IoT).

Whether or not your business has a traditional contact center, your customer touchpoints should be equipped to deliver informed and personalized interactions with your clients and prospects. And, equally as important, your business should have the ability to respond to changing requirements on the fly. See how Mitel’s latest version of 9.0 is continually improving on the way we interact with our customers while enhancing the customer experience (CX)

Gen CX

1. Omnichannel contact management

  • Links customer contacts to provides a unified view of all interactions from the Ignite Web client, across all digital media channels
  • Leverages CRM integration, collected data from workflows, and Elasticsearch
  • Escalate interactions and seamlessly transition from one media to another while retaining customer context:
  • Voice => Email, SMS
  • SMS => Voice, Email
  • Email => Voice, SMS
  • Chat => Email, Voice, SMS
  • Case and conversation tracking that will allow agents to manage multiple communications with the customer
  • Provides stand-alone, light-weight, CRM-like functionality with MiCC Business
  • Optionally integrates with existing CRMs

2. Web Ignite Enhancements

  • Support for supervised transfers, request help, agent greeting, grid view, and reply templates
  • Unified voice and digital media history
  • Tabbed view for embedded screen pops
  • Contact list/li>
  • Several features such as the unified voice and digital media history and contact list capabilities, also strengthen MiContact Center Business’ support for MiVoice Office 400 and MiVoice 5000 customers

3. Open Media

  • Allows any non-traditional, third-party media, such as video or social media, to leverage MiContact Center Business’ ACD and visual workflow designing interface for routing
  • REST API toolkit powers infinite extensibility with mobile applications and third-party systems, enabling a wide variety of next-gen use cases
  • Benefits:
    • Optimizes the agent experience with a unified desktop
    • Simplifies and reduces the cost and complexity of integrating with third-party partners
    • Provides differentiated customer experiences

4. High Availability

Allows any non-traditional, third-party media, such as video or social media, to leverage MiContact Center Business’ ACD and visual workflow designing interface for routing

REST API toolkit powers infinite extensibility with mobile applications and third-party systems, enabling a wide variety of next-gen use cases

Benefits:

  • Optimizes the agent experience with a unified desktop
  • Simplifies and reduces the cost and complexity of integrating with third-party partners
  • Provides differentiated customer experiences

From connecting customers to the right person, on the first try, every time to managing your workforce and monitoring quality of service, the right technology can transform your customer experience from dated to digital. Mitel offers solutions, services, and expertise to support your customer experience strategy every step of the way.


Where's Mitel? Contest

Where is Mitel

Since Christmas is around the corner we thought we would extend the contest for another month, this photo is an example of Mitel being displayed in a State Farm commercial. The entries we have received so far have Mitel in other movies, TV series and commercials. So there are plenty of chances to win, Good Luck!

Have you ever been watching a movie or tv show and the actor goes to use the phone and you are like "Hey! That looks like the phone on my desk!" Me either. But if you do notice that a Mitel product is featured in a television show or movie, take a picture and send it to business_development@gobsb.com and you will be entered to win a $100 gift card.

Entries due by January 15th, 2018. The winner will be announced in the next month's BSB Blast.

See rules and regulations.


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