February 2018

BSB Communications has been providing Telecommunication services for 34 years. Check out our video to see how we Focus on discovering the right solution for your business by leveraging our Expertise, to provide you with the best Results in the latest technology.

Beth Baumia

Employee Profile for February 2018

Susie Klenner

If you have ever needed something ordered or shipped Susie Klenner is the person who makes that happen. Susie has been with BSB over 20 years and started working at BSB part-time cleaning phones. Susie is a big part of BSB’s success, she manages our warehouse, makes sure all the equipment is prepped and ready for installation. She lives in Harrison Township with her mom, Betty, and dog – Liza Jane. Her love of animals started with caring for, feeding and grooming the racehorses at Hazel Park Race Track. She lived in Oklahoma for a few years and continued to work with horses and had a pet Goat (Rosie) along with many dogs and cats.

Susie is an avid book reader and loves to relax with a good book. She spends her free time with her mom and sister, shopping, dining out or getting her nails done.

Latest Line of New IP Phones

Last year Mitel launched it's latest line of new IP phones. If you were not able to attend our Technology Expo, you missed the opportunity to see and experience the Mitel 6900 series in person.

Next month Mitel will launch the next release of the MiVoice Office 250 (R6.3), and MiVoice Office Application Suite (R5.1). With this software release the phones will now be supported on the MiVoice Office platform, provided you have the latest version of Phone Manager.

MiVoice 6900 Series IP Phones

Versatile family of ‘Mobile First’ IP Phones designed for today’s mobile work style.

MiVoice 6900 Series IP Phones

The Desk Phones That Make You More Mobile

The MiVoice 6900 series boasts exceptional HD audio quality, one-touch Bluetooth pairing and seamless integration with your mobile phone. The series of phones can keep you productive by allowing an easy and intuitive way to switch calls between your desk phone and your mobile phone.


  • Mobile integration: Seamlessly switch between your mobile device and desk phone without missing a beat.
  • Crystal clear conference calls: Take virtual collaboration to new heights with HD audio quality.
  • Enhanced productivity: Manage all communications from a single device for ultimate simplicity and convenience.

MiVoice 6920 IP Phone

MiVoice 6920 IP Phone

The MiVoice 6920 IP phone is designed from the ground up for the user who requires an exceptional HD audio experience via its unique voice optimized handset. It offers a large color LCD display, dual GigE, programmable personal keys and context-sensitive soft keys, support for both USB & Analog headsets.

  • 3.5-inch QVGA color display: 320x240 pixel
  • Crystal clear HD audio
  • High-quality full-duplex speakerphone
  • Corded speech optimized handset
  • Native DHSG/EHS analog headset support
  • USB port for headsets and accessories
  • 2 Gigabit Ethernet ports with PoE

MiVoice 6930 IP Phone

MiVoice 6930 IP Phone

The MiVoice 6930 IP phone commands the desktop with its large 4.3” color display, powerful crystal clear HD audio through the voice-optimized handset, programmable personal keys, Bluetooth 4.1 with Mobile Integration, mobile phone USB charging point and choice of expansion modules makes the 6930 the choice of power users.

  • Large 4.3-inch color display: 480x272 pixel LCD
  • MobileLink mobile device integration
  • Crystal clear HD audio
  • Mobile phone charging point
  • Embedded Bluetooth 4.1
  • Enhanced full-duplex speakerphone
  • Corded speech optimized handset
  • 2 Gigabit Ethernet ports with PoE

MiVoice 6940 IP Phone

MiVoice 6940 IP Phone

The MiVoice 6940 IP Phone is designed for executive users who demand a lot from their phone. The 6940 offers a large 7” touch display, powerful crystal clear HD audio through a unique cordless Bluetooth voice optimized handset and programmable personal keys. Mobile Integration, Dual Gigabit Ethernet ports, and the full-duplex speakerphone ensure the 6940 delivers a robust, productivity-enhancing executive desktop communication tool.

  • Large 7-inch touchscreen color display: 800x480 pixel LCD
  • Touchscreen keyboard
  • MobileLink mobile device integration
  • Crystal clear HD audio
  • Mobile phone charging point
  • Embedded Bluetooth 4.1
  • Enhanced full-duplex speakerphone
  • Cordless speech optimized handset

Telecom Advisor

Simley Face on Phone

In the Hospitality industry business is very competitive, you always want to stay one step ahead of the competition.

Buying a communications system, particularly one as complex as a hospitality communications system, is no small feat. Hospitality communications systems are a long-term investment, and it’s important to find a solution that will grow and scale as your needs change. We have a guide not only to help you find the right communications hardware, but also to find a system that will improve your customer experience, boost employee productivity and grow with technology as it changes over time.

Not sure if you need a new phone system? Or unsure which system is right for you? We’ll help you find the answer.

3 Questions You Might Be Asking About Hospitality Communications Systems

Everyone uses mobile devices: do I really still need a PBX?

Yes–even with the technological improvements that make integrating with mobile devices a necessity, your hotel requires a telephone system to address (at least) the following:

  • Inbound calls for reservations, business inquiries and guest calls
  • In-house communications with the front desk and staff
  • Emergency calls

I have an older PBX that seems to work well and gets the job done. Do I need to replace it?

You may not need to replace your system immediately, but you should start researching modern options, as older systems increasingly don’t support the kinds of functionality needed to stay competitive today.

Most older PBX systems use time-division multiplexing (TDM), technology that is used in traditional landline systems. Communications as a whole, however, are moving toward VoIP, unified communications and cloud architectures.

IP and cloud communications over a range of capabilities that will continue to improve the guest and employee experience, which will both increase revenue and reduce costs. As these new technologies become more and more common, older PBX systems are going to start losing support.

While parts may still be available, they are becoming harder to find and there are fewer qualified technicians available to work on these legacy systems.

What about remote employees? How do I keep them connected?

It’s important to consider your remote employees as you make any communications decision for your hotel.

With team collaboration applications and VoIP extensions, remote workers can be connected to your communications system no matter where they are located. Newer systems with mobility features provide remote staff the full functionality of their desk phones anytime, anywhere, and hotels can also transfer calls to them seamlessly.

This allows for real-time responses to guest issues as well, no matter where your staff is located.

Download your free Hospitality Buying Guide

Pure Michigan Governor’s Conference

Pure Michigan Governor’s Conference

Stop by the BSB booth at this year’s Pure Michigan Governor’s Conference March 28th and meet Mark Hodges and learn what is new in technology for Hospitality.

The Pure Michigan Governor’s Conference is Michigan’s only all-industry educational and networking event for hospitality and tourism leaders. Each year, the Michigan Lodging & Tourism Association and Travel Michigan bring hundreds of tourism industry decision-makers from across the state to learn, network and explore new opportunities. In 2017, conference attendance surpassed 1,000 attendees. Join us in 2018 as we continue to grow, collaborate and partner to further unite our industry.

Software Assurance Corner

Everyone who attended Techtoberfest, BSB's Fall Technology Expo learned all about the Mitel 6900 series phones, the MiVoice Office 250 (R6.3)with Application Suite (R5.1) and the new Phone Manager with all the latest features.

In March Mitel will launch the next release of the MiVoice Office 250 (R6.3) and MiVoice Office Application Suite (R5.1) As part of this release, the MiVoice 6900 series phones will be supported through the Mitel Phone Manager Server.

However, please note the following:

When using 6900 handsets on a MiVoice Office 250, they run as SIP handsets with call control and audio being provided directly from the telephone system. Mitel Phone Manager acts as a ‘Phone Server’ for these phones.

The Phone Manager server delivers specific features to support these handsets on the MiVoice Office 250 platform. The handsets need to be licensed and configured in the following way:

Note - As the Phone Manager server drives the full feature user experience, if a critical failure were to occur to that server, the 6900 call continues uninterrupted. In fact, the 6900 can continue to make basic incoming/outgoing calls.

Softech Testimonial


"BSB Communications has been a terrific partner for Softech for over a decade. Our market is ultra-competitive, so it’s critical that we make sure all of our customer's are getting the service they deserve! We rely heavily on our call center metrics to make sure we are providing the highest service level to our customers. The BSB Team has allowed our company to quickly customize and automate our call center reports. Now, we proactively generate reports and have the most useful and relevant data at our finger tips! When we call for service we normally need help fast. That is why we especially appreciate BSB’s inside support team. They have always been responsive, helpful, and knowledgeable.

Our partnership with BSB has been invaluable in reducing any “down time” and improving our customer's call experience. We would love to speak with anyone about the BSB Team! They provide expert advice and have the experience to back it up!"

Jane E. Kaminski
COO - Softech, Inc.

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