June 2018

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PREMISE OR CLOUD WHICH IS BEST FOR YOU?

Mitel Cloud

Mitel now holds the #2 Market Share position worldwide for Unified Communications as a Service (UCaaS)

  • 4.2 Million Cloud Users Globally
  • 862,000 Cloud Seats
  • Leader in Gartner Report 4 Years in a row
  • BSB is Mitel's #1 Dealer in Michigan and sells and supports the following Mitel Cloud Solutions:

When it comes right down to it, everyone in any business organization is working to serve customers in one way or another.

But, the reality of today's digital economy is that the definition of customer service has changed.

Mitel Cloud

Expectations of what customer service should be are higher than ever before. In today's hyper-connected, mobile world, consumers are no longer content to work within a company's set business hours. They expect to connect at any time of day or night. They expect the freedom to choose how they interact from a variety of communication channels. And, they expect to receive instant answers to their queries through seamless digital interactions.

This informative article examines the changing requirements for customer experience and discusses the pros and cons of both premise- and cloud-based solutions for meeting the service expectations of today's mobile consumers.

Download To Stay on Premise or Move to the Cloud: 7 points to consider before moving to a cloud-based contact center.


BSB Communications Adds Central Interconnect's Unified Communications Practice to its Service Portfolio

Move supports BSB Communications' strategy to expand into West Michigan

BSB Acquisition of Central Interconnect

BSB Communications is excited to announce that we have acquired the Unified Communications practice of Grand Rapids-based Central Interconnect.

According to BSB Managing Partner, Steve Klenner, "We have been interested in entering the Grand Rapids market for a while now. This acquisition not only allows us to do that, but it also provides us with the talent and certifications to expand our product offerings to include the legacy ShoreTel, now Mitel MiVoice Connect and MiCloud Connect solutions. As an added bonus, we now have a very strong strategic partner for audio visual and professional sound solutions for our customers."

Central Interconnect was founded in 1981 and provides audiovisual, professional sound and paging systems to customers across West Michigan. They were a Toshiba Unified Communication Systems dealer until Toshiba's announcement last year that they were exiting the telephone business. In response, CI became a ShoreTel dealer. Shortly thereafter, Mitel Corporation purchased the Toshiba UC business assets and in September of 2017 Mitel acquired ShoreTel.

Neil Brown, Central Interconnect's co-owner and Chief Financial Officer observed that "The changes with Toshiba and ShoreTel are clear evidence that the unified communications space is going through a period of consolidation in response to the growing shift to the cloud and other technology advances. We concluded it was in the best interests of our UC clients that we partner with a UC dealer that was growing and adapting to those market dynamics. We are thrilled to do so with BSB; Mitel's largest Michigan-based dealer."

Effective immediately, the former UC employees of CI have joined BSB; and BSB has assumed responsibility for supporting the CI customers with Mitel UC solutions, including those with traditional Mitel MiVoice Office or MiVoice Business systems and those with MiVoice Connect (formerly ShoreTel) and legacy Toshiba systems (while parts and supplies last). BSB and CI will jointly market the industry leading Mitel cloud and premise-based UC solutions to commercial businesses, educational & religious organizations, performance venues, and non-profits in West Michigan.


Telcom Advisor

Simley Face on Phone

SAVE THE DATE!

IT'S OFFICIAL! This year's Technology Expo will be held on October 16, 2018. Due to the overwhelming attendance and our customer base reaching across Michigan and Ohio, we have decided to move the location to the MSU Management Education Center on Square Lake Rd in Troy.

  • Educational Sessions
  • Live Demo's
  • Training Labs
  • Our 1 on 1 Ask The Tech
  • Key Executives from Mitel to give you sneak peek on what is new and upcoming
  • Food, Refreshments, Prizes and Plenty of Fun!
Register Now

Look for upcoming emails with details. We look forward to seeing everyone there!


Software Assurance Corner

Mitel Software Assurance

New Software Assurance Re-enlistment Policy

To encourage Software Assurance renewals and reactivations, Mitel is changing its Software Assurance reenlistment policy for many of its products. In the past Mitel has offered a 30 day grace period once your software assurance lapsed, to avoid hundreds of dollars in reenlistments fees.

Effective July 2018

The 30-day Grace Period is removed from products where this was previously in place. Late renewals are considered as re-enlistments from the first day after the SWA end date. This encourages on-time renewals, decreasing the risk of absence of SWA coverage between expiry and renewal.

We will continue to be proactive in sending out the renewal notices at least 60 days in advance. We are also working on trying to get notices earlier, to help avoid the cost of reenlistment fees. please send in your signed quote at least 5 business days before expiration, this will give Mitel time for processing the order.

Why Software Assurance

  1. Your SWAS enrollment will give you comprehensive access to software bug fixes, new updates and upgrades with the latest new features and technology.
  2. Should a technical issue arise that requires the manufacturer's engineering or technical assistance, your SWAS enrollment will give BSB access on your behalf to those services directly from Mitel.

In order to take advantage of these benefits, you must be enrolled in the Mitel Software Assurance and Support Program.

Learn more about Mitel Software Assurance.


Carrier Connections

Intermedia

We are constantly looking for ways to improve your customer experience and provide you cost effective solutions. SIP trunking is one of those solutions in cutting down costly phone bills.

Intermedia's SIP Trunking service helps customers reduce their monthly spend on phone service (when compared to expensive phone company lines), increases phone system reliability and offers optional enhanced business features and more.

In addition to cost savings, high reliability, and superior voice quality, SIP Trunking:

  • Uses their existing internet connection. Bypassing the phone company can reduce operational costs.
  • Cuts calling charges. Saves money with reduced long-distance, toll-free and international calling rates.
  • Make free inter-office calls. SIP Trunking offers free calling across multiple sites.
  • SIP Trunking can work with your existing phone system! Or, with the money you save from switching to Intermedia's SIP Trunking, you can purchase a new phone system.
  • Your calls will go through. Built-in business continuity features allow businesses to continue to make and receive calls even in the event of an unplanned outage.
  • Enterprise-grade datacenters provides high reliability. With a 99.999% financially backed uptime service level agreement, you won't have to worry about network outages.

Contact us to find out more about SIP Trunking and Intermedia special promotions.


BSB Buzz

The Magni Group

The Magni Group, Inc. is in the manufacturing business with Headquarters here in Birmingham, MI with multiple offices both domestic and internationally. Staying in communication with these international offices is key for our executives and BSB has not let us down no matter the challenge.

Nearly five years ago BSB Communications was given the difficult task of supporting our multiple systems, in many countries, whilst not being the primary vendor that performed the initial configuration and installation. BSB has proven their worth, time and time again, through their professional customer and technical staff. Which includes onsite support, and ability to deliver regardless of the technical or logistical issue at hand.

BSB has been a valuable partner with The Magni Group, Inc., a relationship that we look forward to continuing for many years down the road.

Robert Maldonado
IT Project Manager


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