August 2018

BSB Communications has been providing Telecommunication services for 34 years. Check out our video to see how we Focus on discovering the right solution for your business by leveraging our Expertise, to provide you with the best results in the latest technology.

4th Annual Techtober Expo

8:00 AM - 7:00 PM

MSU Management Education Center on Square Lake Rd in Troy, MI

Join us and explore the strategic trends and technologies that are shaping the future of Mitel's Cloud and Unified Communications. Learn the innovative breakthroughs that will help to power your digital transformation. Find out what's next with Mitel, get a first-hand look at technologies that will boost your business plus hear exclusive insights from Mitel experts and executives. Including Live demonstrations, network with BSB strategic partners and prospects and attend the following educational sessions on a variety of products, the latest applications and upcoming software releases.

  • Mitel Roadmap
  • MiVoice Office
  • Unified Communication
  • MiContact Center
  • Collaboration
  • Noise Masking
  • Mitel OfficeLink
  • Mass Notification
  • MiVoice Business
  • Various Cloud Solutions

Watch your email for more detailed information on the sessions and EXCLUSIVE promotions that Mitel & BSB are developing for Techtober attendees.

In addition to the breakout sessions there will be:

  • Live Demos highlighting the NEW 6900 series phones and accessories
  • Hands-On Technology Lab Demonstrating the latest Mitel Products
  • Ask the Tech - One on One Sessions with BSB's technicians
  • Exhibitors offering information on a variety of products & services
  • Sneak Peek of Upcoming Products

Don't miss out on the fun! Come join us and enjoy great food and refreshments, stay for evening cocktails and enter to win door prizes. Don't forget to Register! The First 125 who Pre Register and sign in the day of the event will be entered in a drawing to Win an Alexa Echo Show! Please feel free to forward this email to others in your organization that may also like to attend. Hope to see you there!

Register Now

Starting Your Cloud Journey

In its projections for cloud services, Gartner sees a widely expanding market. The analyst firm says the overall public cloud market will grow by 16.5% and be worth $204 billion by the end of 2016. In addition, the markets for Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) are all set to grow between 20% and 40% as enterprises seek to cut data center costs and deploy systems and databases over more cost-effective networks.

Despite these growing adoption rates, many companies still aren’t ready to make a full-scale move to cloud-based technologies. If you are among those who want to take a measured approach to cloud adoption, look no further than your phone system as a great place to start. By working with a communications provider who offers both cloud and hybrid phone systems, you’ll not only get expert guidance, but also the flexibility to customize a migration path that fits your business.

Starting Your Cloud Journey List 1-3 Starting Your Cloud Journey List 4

BSB Buzz – Employee Profile for August 2018

Deborah Roberts

Deborah Roberts

We are pleased to announce that Deborah Roberts has joined BSB as Staff Accountant. Debby brings 20+ years of diverse accounting experience to this newly created position. She has a Bachelor of Science degree from Eastern Michigan University and has worked at a number of privately held companies; including: Klochko Equipment Rental, Shared Financial Services, American Control, Inc. and Trotec Laser.  She and her husband recently moved from Northville to Warren. As a lifelong west-sider, Debby admits she will be adjusting and finding her way around on the east side. We are excited to welcome her to the team!

Telcom Advisor

Smiley Face on Phone

Call Center vs. Contact Center

Contacts Centers have evolved from a simple INBOUND and OUTBOUND voice-only center, into a multi-channel interaction center, where customers are now being offered many more communication channels other than voice.


  1. Have you every chatted with a support person online, vs. calling? What about tweeting, or posting on Facebook? These are examples of multi-channel contact centers.
  2. Does this information resonate with your business? Do you have a social media strategy?
  3. How are you customers contacting you today?

Check out this Interactive Video on the Evolution of Contact Center


What Defines a Solution as SD-WAN?

Gartner defines four pillars that a solution must satisfy in order to be considered as SD-WAN:

  • Must support multiple connection types
  • Can do dynamic path selection
  • Provides a simple interface for managing WAN
  • Must support VPNs

To better understand these pillars, here’s a brief breakdown:

  • Must support multiple connection types
    The underlying network infrastructure is now abstracted, it no longer matters whether you connect to your head office or data center over MPLS circuits, Internet, 4G, LTE etc. SD-WAN is an overlay technology.
  • Can do dynamic path selection
    The solution is application-aware and can select the best path for that particular application at a given time based upon user-defined criteria.
  • Provides a simple interface for managing WAN
    The provisioning of the SD-WAN must be as simple as possible, be repeatable and scalable. No need for a deep understanding of the complexity of a vendor’s underlying CLI semantics.
  • Must support VPNs
    The solution must have the ability to protect application data through the use of encryption.
Benefits of SDN Chart


Thumbs raised in the air

"I wanted to take a minute to get with you guys and gals and say THANK YOU.  A few years ago when I started my company I looked around and talked to a few vendors to help me with my telephone system. Every day I’m so happy that I choose BSB to help me.  From the first call to Susan and through the installation process we were taken care with a professional staff that knows what they are doing.  Since the installation we have added a number of phones and now have multiple locations and BSB has been there to help us through the process.  If you need me to stand in front of a group of possible clients and tell them that they are making a mistake if they don’t choose BSB I would be happy to do so because that is how much I believe in you, Susan and the rest of the staff at BSB.  I look forward to continue our business relationship through the years to come."

Ken White
Hometown Lawn + Pest

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