October 2018

BSB Communications has been providing Telecommunication services for 34 years. Check out our video to see how we focus on discovering the right solution for your business by leveraging our expertise, to provide you with the best results in the latest technology.


4th Annual Techtober Expo – Thank You!

We would like to thank everyone who attended the 4th Annual Techtober Expo.

4th Annual Techtober Expo images

The Techtober Expo was a fantastic event. This year's event was a big success thanks to all of you who attended. The MSU Management Education Center was a beautiful facility and a great place to host the Expo. We all enjoyed the food from the breakfast that started our day to the hors-d'oeuvres and drinks at the end of the day.

This year we had many Sponsors join us. We want to thank all of the Sponsors who not only participated in the event by hosting a booth or teaching a breakout session but also thank those of you who donated an item for the giveaway.

We had a big crowd join us this year to participate in networking with the sponsors, BSB staff and attend the Breakout Sessions. We could not have done it without all of you; our Customers and Guests. Because of all of you taking the time out of your day to join us, the event was a huge success. We hope each of you gained some knowledge and enjoyed your day as much as we did. We appreciate each and every one of you, more than you know. Thank You, again, for spending the day with us and participating in the 4th Annual Techtober Expo.

We look forward to seeing you again next year! THANK YOU!


BSB & Mitel are Honored to be a Sponsor of this First MCUL Call Center Conference.

Call Center Conference | October 29-30th | The Henry Center a MSU, Lansing

Many members of the Michigan Credit Union Community rely on BSB/Mitel for their Unified Communication needs. Mitel is a Global Leader in Contact Center; and we are Mitel's only Michigan Certified Contact Center Dealer. If you plan on attending the event, stop by the BSB booth and meet some of our BSB Team.

Attendees will enjoy the keynote presentation "Best Practices from Credit Union Call Centers Across the Country" delivered by Don Arkell, a well-respected industry consultant. Arkell will also speak on two of the frontline topics, "100% Service in the Call Center, 100% of the Time" and "Hot Topics: Discussion Group for Frontline Staffers." The other frontline staff topics, "Improving Communication Skills: Talk, Chat and More" and "Action & Reaction: Crisis Time in a Call Center" will be presented respectively by Janie Warner, a seasoned credit union executive, and Kerri Smith, an award-winning business development professional.


Fax to the Future

Fax to the Future

*In April 2014, AT&T announced it was beginning a trial to eliminate landline connections in Carbon Hill, Alabama and West Delray Beach, Florida. According to The Wall Street Journal, AT&T has plans to convert its entire network, which stretches across 22 states, to Internet protocol technology within the next six years, the carrier would cease to offer new landline connections, and would move to disconnect all existing landlines by 2020. Verizon has been transitioning away from traditional copper phone lines, having spent more than $23 billion in the past 10 years to increase its fiber-based FiOS services.

Fast Forward

Today Telecom Carriers have begun the aggressive push to SIP Trunking

  • Raising Analog line prices
  • Raising prices for T1/PRI's (in some cases not offering them)
  • Leveraging a SIP backbone for a majority of call traffic

"The Truth is as much as we do not want to fax, we know and understand that the faxes we do send and receive are essential to our organization. For our organization, the stability of our fax server is critical to improving patient care. But, what is sometimes lost in the fax discussion is that we are able to communicate securely with organizations of all sizes, hospitals with different EMR's and insurance providers all through one existing technology."

– CIO, Health System in Southern Illinois

So Today's Consumer is forced to move to SIP

Organizations transitioning to IP-based networks need a cost-effective solution to integrate existing fax machines. etherFAX analog-to-etherFAX (A2E) offers a simple, plug and- play device that allows any traditional fax machine to be extended to the etherFAX network. The etherFAX A2E, manufactured by MultiTech, connects existing analog fax machines to the etherFAX network, allowing faxes to be sent and received via the cloud, instead of the PSTN. The device allow organizations to leverage existing IT infrastructure and eliminate the cost and maintenance of fax lines.

The etherFAX A2E device simplifies the transition to IP-based infrastructure without adding complexity and ongoing maintenance. It is also transparent to users, so no training is required to send and receive faxes. The etherFAX A2E device also supports etherFAX Secure Exchange Network (SEN), allowing data-sensitive enterprises to integrate remote fax machines from various locations into their own private fax network. SEN ensures secure data and document transmissions and reliability without compromising security.

Through its infrastructure as a service (IaaS) model, etherFAX and etherFAX SEN leverage a vast array of virtual ports, making them available to send and receive high volumes of fax transmissions while removing the need for costly telephony infrastructure. The ability to integrate with all leading fax servers, fax-enabled applications, multi-function devices and fax machines allows for fast and easy configuration


BSB Phone Jockeys at the 41st annual Free Press Marathon

BSB Buzz

BSB Phone Jockeys at the 41st annual Free Press Marathon

Nearly 30-thousand runners hit the streets of downtown Detroit on Sunday, October 21st, 2018 to run in the 2018 Detroit Free Press Chemical Bank Marathon.

The BSB Phone Jockeys participated in this event and two of the runners are BSB Technicians; Tom Lamb (pictured 2nd from the Left) and Gary Miller (pictured in the center).

This was an International race, many runners ran the course through downtown Detroit and Windsor, crossing the border at the Ambassador Bridge and Detroit-Windsor Tunnel. This allowed participants to help raise funds for charities.

The BSB Phone Jockeys took 102nd Place out of 531 Teams running in the event. They finished the Marathon in 4 hours, 1 minute and 16 seconds.

We are proud to have both Tom & Gary as a part of our team at BSB Communications and a part of the BSB Phone Jockey Team!


Software Assurance Corner

MiCollab 8.1 is Here!

MiCollab 8.1

The very nature of where we communicate, when we communicate and how we choose to communicate with others has changed. However, for businesses to succeed, they don't merely need employees to be able to make/take phone calls, they need them to be able to communicate seamlessly and effortlessly as if they were in the same room, especially when they cannot be. MiCollab simplifies the way employees talk, meet and share information with others by bringing together communications and collaboration tools into a single solution making it easier for them to connect, communicate, and collaborate with others, from anyplace, at any time. Whether it's from their desktop or mobile device, with MiCollab employees can easily share information and tap into the knowledge of others across the organization, no matter where they are located.

The core enhancements to MiCollab include:

  • User Experience Improvements
    • Improved presence presentation
    • Multi-call handling
    • Contact Group handling, UI layout changes, & right click
    • Media Device selection
    • Ad-hoc Meeting escalation embedded throughout desktop-based clients
    • AWV Web improvements, Audio callback, and Roll call
  • Fixed Mobile Convergence
    • Call Through
    • Inbound call optimization for iOS
    • Full Take Call feature
  • Management & Security Improvements
    • General Security updates
    • Next Gen PC client Virtual Desktop support
    • MiShare Auto update
  • MiContact Center Business integration (MiCollab 8.1 SP1)
    • ยท ACD Softphone (SIP) support with MiContact Center Business Ignite Client
  • Microsoft Skype for Business integration (MiCollab 8.1 SP1)
    • New client integration with full Skype for Business user experience
    • Outlook integration
    • Skype for Business UCC Bundle

Further details on all the great new enhancements associated with MiCollab Release 8.1 »


Daylight Savings Time … Don't forget to adjust your clock!

Daylight savings time

Friendly reminder: Daylight Saving Time ends at 2 a.m. on Sunday, Nov. 4, 2018, which means it's almost time to turn back those clocks. Theoretically, we will gain an hour of sleep, but we will also be losing an hour of evening light through March 10, 2019 — when it's time to "spring" forward. Daylight saving time was extra special this year, as it marked the 100th anniversary of the event. The tradition of changing the clocks officially began in the U.S. on March 19, 1918.

What does this mean for you? Please don't forget to call us to have your system updated. You will want to be prepared for the annual Fall Back by calling us ahead of time. Also, don't forget those upcoming Holiday Closures. Thanksgiving, Christmas an New Years are quickly approaching and are right around the corner. If you aren't prepared for the Holiday Closures, call us today. Contact our service department with your Holiday Closure schedule before it becomes a forgotten emergency service order.


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