Is Your Business Ready for the Hybrid & AI Communications Era?
Is your organization prepared for the next evolution in business communications? According to new research from Techaisle and Mitel, 92% of companies are now prioritizing hybrid communication environments—combining on-premises control with cloud flexibility and scalability.
What’s driving this shift? Business leaders often say:
- More than half (52%) are focused on making customer interactions faster and more personal—it’s all about better engagement.
- Nearly half (48%) are looking to retire old legacy systems that slow them down or don’t play nicely with newer tech.
- Supporting remote and mobile work is a big driver for 45%. Keeping everyone connected—no matter where they are—is non-negotiable now.
- 42% mention they’re tired of juggling separate systems; simplifying and pulling tools together saves them time and headaches.
- And 40% are excited to bring in smarter features, including AI and other new tools built for their specific industry.
A hybrid approach means your business can scale as needed, meet compliance requirements, and protect sensitive data—all while connecting teams in the office, at home, or on the go. You give your users a consistent, productive experience wherever they work.
At the same time, AI is taking communications to a new level. From real-time meeting summaries to automated customer responses, AI-powered tools offer automation, predictive insights, and workflows that make every interaction faster, smarter, and more personalized.
Looking ahead, the line between Unified Communications (UC) and Contact Center (CC) is fading—phone, video, chat, and analytics are merging into single, intelligent platforms. Businesses embracing hybrid and AI-powered solutions aren’t just staying connected; they’re setting the pace for the future.
Curious how hybrid and AI-powered communication could empower your business?
Let’s set up a time to review your current setup and explore strategies to help you modernize and future-proof your organization.
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