State and Local

Your Challenges

  • Doing more with less – Meeting service demands with fewer resources while raising the quality of public services delivery
  • Modernizing communications that are often complex and disjointed, working out of multiple buildings, operating on separate voice systems
  • Maintaining service continuity when faced with unexpected disruptions and emergencies
  • Ensuring the well-being of citizens and protecting your communities
  • Enhancing workforce productivity and effectiveness
  • Fostering economic development and opportunities
  • Making your community a healthier place to live and work

The Mitel Possibilities

Simplifying & Unifying Communications – Through intelligent migration, Mitel offers agencies the means to adopt IP without breaking the bank. Agencies can re-use existing equipment where it makes sense while providing a consistent user experience for all workers — be they mobile, desk based or home based. The Mitel 3300 IP Communications Platform (ICP) is a state of the art VoIP platform that is designed to work with other manufacturer's PBX systems, meaning agencies can retain their current PBX and add new applications when business drivers and budgets allow. Embedded applications include standard unified messaging, auto attendant, ACD and wireless.

Improving Citizen Interactions – To improve service delivery, Mitel recognizes your need to focus on raising the quality of your citizen interactions while focusing on improved work-flow to achieve cost-efficiencies. Customer Interaction tools equip agents with presence information – allowing them to quickly resolve issues and establish a true connection with citizens. Reporting tools enhance workflow and offer the means to improve operational efficiency, allowing you to re-invest the savings in front line service delivery.

Enhancing Mobility – Take advantage of communications tools like hot desking, mobile extension, wireless and broadband telephony to liberate your staff from the desk. Enhance the performance of your staff to ensure a high quality of citizen care that is delivered consistently and efficiently with an eye on the bottom line.

Being Prepared for the Unexpected – Having the right technologies to complement your emergency plan allows for faster, more informed, and more efficient incident response. Mitel's resilient 3300 ICP ensures reliable communications when PBX-based lines are out of order. IP means you no longer have to dedicate a facility to operate a Contact Center— allowing you to set up operations anywhere providing agents with the ability to work from home in the event of disruption. Mitel offers flexible teleworking, wireless, and conferencing solutions that when integrated into your emergency operating processes assist in keeping your critical operations running while continuing to deliver essential services until recovery is possible.

Purchasing Options for Government Agencies

State and local agencies have the option of voluntarily participating in Mitel's GSA Schedule through the GSA Cooperative Purchasing Program.

The federal General Services Administration (GSA) extended access to the Federal IT Schedule 70 through GSA Cooperative Purchasing to state and local agencies in 2002. The program automatically complies with the Federal Acquisition Regulation (FAR) that governs federal agencies. These rules are extensive and may meet the criteria of state or local practices. As a result, it can help eliminate the need to self-administer your own contract and process. Prices have already been determined to be fair and reasonable, meaning you benefit from the "most favored customer pricing" enjoyed by federal customers based on volume-discount pricing.

As a recognized government contracting option, it's simple to use, offering exceptional value and pricing, fair terms and swift delivery. Mitel's GSA IT Schedule 70 number is: 35F-0398K

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