Transforming Customer Interactions: Meet Mitel CX

In today’s competitive landscape, exceptional customer experiences are crucial. Introducing Mitel CX, a next-gen contact center solution merging the best of Mitel and Unify technologies. It’s not just an upgrade; it’s a transformation, empowering businesses to create truly personalized and engaging interactions.

A Unified Powerhouse:

Mitel CX combines the strengths of both Mitel and Unify into one powerful platform. This innovative approach integrates cutting-edge tools with AI, offering a comprehensive solution for new and existing customers. It provides a clear evolution path for current users while energizing partners and strengthening the connection between contact center and unified communications.

Control and Customization at Your Fingertips:

Mitel CX puts businesses in control, enabling highly customized experiences for both customers and employees, boosting the buying journey and fostering a more engaged workforce.

Key Features Driving Results:

  • Omnichannel, Multi-Modal Communication: Mitel CX supports all interaction types—voice, video, email, chat, SMS, and social media—with seamless transitions between them. This ensures effortless engagement and a consistent experience across all channels.
  • GenAI-Powered Intelligence: Leveraging Generative AI, Mitel CX features virtual agents, agent assist, insightful analytics, and sentiment analysis to:
    • Automate repetitive responses: Freeing agents for complex issues.
    • Provide real-time agent support: Through suggested responses, translations, summaries, and next-step advice.
    • Deliver valuable managerial insights: For performance optimization.
  • Integrated Workflow Automation: User-friendly tools like Workflow Studio and Chatbot Builder enable teams to easily design AI-powered workflows, automating up to 90% of customer interactions for a highly efficient and consistent experience.
  • Flexible Deployment: Mitel CX integrates seamlessly with existing systems, offering on-premises, hosted, and UC ecosystem deployments to meet diverse needs while prioritizing security and compliance.

The Future of CX, Delivered:

Mitel CX is more than a contact center solution; it’s a strategic investment in the future of customer experience. By combining powerful technology, intuitive design, and AI, Mitel CX empowers businesses to create exceptional interactions that drive loyalty, boost engagement, and fuel growth. Ready to transform your customer experience? Explore Mitel CX.

Verified by MonsterInsights