Important Notice for MiVoice Connect Customers
Mitel has released an official lifecycle update for the MiVoice Connect (formerly ShoreTel) platform. This update does not impact the MiVoice Business flagship solution. We want to ensure all MiVoice Connect customers have the information needed to plan ahead with confidence. As your trusted communications partner, BSB Communications is here to support you through every phase of this transition.
Key Lifecycle Milestones
Based on Mitel’s most recent bulletin, the MiVoice Connect platform is moving through its formal end-of-life timeline. The major milestones include:
- End of New System Sales: July 6, 2024
- End of Add-On Sales: December 31, 2024
- End of User License Sales: December 31, 2025
(Extended availability through December 31, 2026 for select licenses with Mitel approval) - End of Design Support: December 31, 2025
- End of Hardware Repair/Replacement (RMA): December 31, 2029
- End of Technical Support: December 31, 2029
These dates outline the gradual discontinuation of MiVoice Connect hardware, software, and related applications.
What This Means for Your Business
As MiVoice Connect approaches end-of-life, organizations relying on the platform should be aware of several important considerations:
- Access to new hardware and licenses will become increasingly limited
- Mitel’s last planned general software release is scheduled for early 2026
- After that release, only critical fixes will be provided until support ends in 2029
- Long-term planning is essential to ensure continuity, security, and functionality
Although the platform will remain operable, customers should begin evaluating their future communication needs now to avoid unnecessary downtime or delays later.
Recommended Path Forward
To maintain long-term reliability and security, Mitel recommends that MiVoice Connect customers begin planning a transition to MiVoice Business, their actively developed and fully supported communication platform. This ensures continued access to updates, security enhancements, and modern capabilities as technology evolves.
How BSB Communications Can Help
We understand that communication systems are mission-critical. BSB Communications is committed to providing a smooth and strategic transition for every customer affected by this lifecycle update. Our team can assist with:
- Assessing your current MiVoice Connect deployment
- Reviewing lifecycle timelines and identifying risks
- Exploring upgrade or migration options to other platforms
- Designing a customized roadmap aligned with your business goals
- Managing the migration process with minimal disruption
Whether you’re preparing for a full transition or simply exploring your next steps, our experts are here to guide you.
Next Steps
If your organization is currently using the MiVoice Connect formerly Shortel Platform, now is the ideal time to begin planning. Contact Us to discuss timelines, options, and the best path forward for your business.
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