Hosted Voice Solutions

Hosted Voice Solutions

Cloud-based service that delivers business communications without the need to own and maintain a traditional phone system.

Mitel AnyWare is a cloud-based service that delivers a feature-rich business communications experience without the need to own and maintain a traditional premise-based phone system.

Mitel AnyWare provides a complete suite of Unified Communications tools, enterprise-class business telephones, and local communications services with unlimited calling to the U.S. and Canada – all for an affordable monthly subscription fee.

Benefits include:

  • Designed and delivered by Mitel, a leader in solving the communications challenges of small businesses for over 30 years.
  • Take advantage of rich, enterprise-class, productivity-enhancing features to drive customer satisfaction.
  • Reliability you need to portray a professional, successful image.
  • Based on Mitel's Freedom Architecture and Multi-Instance Communications Director, Mitel AnyWare leverages the same software and Unified Communications that powers leading global enterprises in a subscription-based delivery model.

Features

Auto-attendant

  • Present a professional image with a customized auto-attendant that greets your customers and directs their calls
  • Open / Closed schedule: plays different greetings during open and closed business hours
  • Dial by Name Directory: provides a company directory that uses names as the dialing method
  • Multi-level auto attendant allows a hierarchical menu to be programmed on the auto attendant. This provides callers with self-service options (for example, "Press 1 for Sales") to reach individuals, departments, pre-recorded information, or to leave voice messages.

Voicemail

  • Password-protected, easy-to-use voicemail box for every user
  • Email forwarding enables voicemails to be forwarded to email as wave files, so users can manage all of their messages from one inbox
  • Record a call that allows users to record a conversation and save it in their voice mailbox
  • A tutorial that assists new users with mailbox setup
  • Easy-to-use menus that allows users to send urgent, private, or certified messages
  • Message Waiting Indicator light on all Mitel AnyWare supported phones.

UC Express Client

  • Maximize your productivity with an easy to use, server-less Unified Communications Client that allows you to manage communications from your PC with:
    • Caller ID screen pop
    • Click to call, answer and transfer calls
    • Call History
  • Easily program the soft keys on your Mitel phone.

Calling Features

  • Call Forward allows you to redirect incoming calls to an alternate number
  • Call Transfer: attended or blind transfer of a call to another party.
  • Call Waiting allows you to alternate between two calls, when a party is waiting.
  • Call History keeps track of names and numbers of all answered and unanswered incoming and outbound calls. Enables users to view and place a callback with the touch of one key.
  • Caller ID so you can see who is calling before you answer.
  • Do Not Disturb
  • Conference Call allows you to connect up to eight parties into a single call.
  • Music on Hold provides callers with music or information while they are waiting for a call to be completed.
  • Ring Groups provide the ability to ring all members of a group sequentially or simultaneously.

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