BSB’S Techtober 2023 Educational Sessions and Speaker Bios

We are thrilled to welcome you to the highly anticipated Techtober Technology Roadshow 2023! As we usher in the beautiful autumn season, it’s time once again to present an event that promises to redefine the trajectory of business communication. This year, we are going above and beyond to provide you with an enriching and vibrant experience at three separate locations that is set to spark inspiring conversations and foster meaningful connections.

We invite you to explore the expansive array of educational sessions that are lined up for this year’s event. From diving deep into the latest developments in the tech world to finding solutions that can streamline your communication processes, our sessions are curated to cater to the diverse needs and interests of today’s business leaders. With a spotlight on learning and growth, we have expert presenters on board, eager to share their insights and expertise during interactive sessions, product demos, or one-on-one chats.

Session TitleSpeaker(s)AbstractSpeaker Bio
Advanced Contact Center Functionality. Chat bots, SMS, co-browse and video chat

Talkative/Eric Knudson

MVB for SMB / Prospects and Migration Candidates (Legacy)

Kurt Kruger/BSB

Learn about Mitel’s newest offerings, both hardware-based and virtualized, that are tailored specifically for small and medium business customers. These new offerings will appeal to new customers as well as existing customers looking to upgrade from Mitel’s MiVoice Office 250 and MiVoice Connect solutions. Compelling financial incentives are in place to encourage those existing customers to upgrade to MiVoice Business.
Mitel Vertical Solutions Session – Finance

Sarah Watson

Unleash the Digital Conversation Powers within Mitel’s All-in-One CX Platforms. There’s a path forward to Mitel for every client that embraces your client wherever they are. Why go shared cloud when you can have it all with Mitel’s private cloud? Including Secure Chat, Text, Video Banking, Secure AI, and Digital Audio, Video Banking, DocuSign, Enotary, ID verification, Co-browse and more! Truly personalize your CX, reduce your operating expenses, save time for your agents with intuitive, easy to adopt, frictionless Mitel Solutions!Sarah Watson is General Manager for Mitel’s Financial Services Vertical as a successful Client Consultant & Leader with over 35 years experience in CX, Technological Innovation and Helping Clients differentiate themselves through technology.
Mitel Vertical Solutions Session – Healthcare

Ryan McManus

Join Ryan McManus, General Manager of Healthcare, to learn how Mitel is developing solutions aimed at solving the challenges Healthcare Providers face daily. Where can technology be leveraged in the Healthcare environment to deliver real results in the patient experience to ensure brand loyalty for long-term care, and an optimal environment for medical staff to focus on their important tasks.Ryan is Mitel’s General Manager of Healthcare and has supported strategic customer engagements at Mitel for 11 years. Driven by a robust customer-centric approach, Ryan works with customers, channel partners, consultants, and analysts to identify healthcare providers’ challenges and align the right Mitel solutions for successful business outcomes and patient experiences.
Mitel Vertical Solutions Session – Hospitality

Ashley Williams

Present a quick update on the MiVB enhancements and roadmap features/functionalities being worked on. Plan is to spend most of the time showing quick videos to showcase Revolution and Voice Assist offerings for Hospitality as well Product integrations with TigerTMS and PolyAI to showcase the additional enhancements we’re offering customers to meet current market challenges. Open discussions between videos to engage audience and discuss use cases and potential next steps per customer.Ashley is Mitel’s General Manager, Hospitality and has 11 years of experience selling in the Hospitality vertical at Mitel. Her focus on Hospitality Americas Sales empowers her to support Channel Partners and engage with consultants and the Major Flags to ensure Mitel’s Hospitality solutions continue to deliver applications that customers need to provide their guests with the ultimate guest experience.
Mitel Vertical Solutions Session – State, Local and Education

Sue Anders
Murray VanDyke
Overview of Sourcewell contract for Michigan SLED customers to utilize for procurement ( as well as credit unions, and healthcare) Present two case studies of Mitel customers in State and Local Govt and K-12 Education, to highlight problems the Mitel solution solved for them. Focus on safety and security with utilizing Mitel Revolution and how Mitel can address Alyssa’s Law.
Sue is Mitel’s General Manager of SLED/Public Sector and has been part of the Mitel family for 35 plus years in both sales and leadership roles. Her passion is leading the SLED /Public Sector Vertical and educating and enabling Mitel partners in successfully positioning and utilizing contracts for the pathway to procurement.
Murray is Mitel GM of SLED/Public Sector and Contracts and has been focused on communications in education and the public sector for 30 years. He is a passionate proponent for purchasing vehicles to facilitate the acquisition of Mitel solutions enhancing safety and security for all those served by government and education.
Mid-day Keynote – Mitel Executive / Road Map Highlights

Kurt Kruger

David White

Hear the latest on Mitel’s strategy and roadmap for the MiVoice Business solution, the company’s flagship solution for both SMB and mid market customers.Kurt Kruger, PLM Director, Mid-Market Solutions. Kurt is the UC product management team owner for Mitel’s MiVoice Business and MiVoice Connect solutions. He has a deep understanding of the UC market and extensive experience in product management, having spent 15 years focused on UC solutions in PLM roles with Avaya, HP, ShoreTel and Mitel. Prior to his UC focus, Kurt held PLM roles in the networking and communications category with Cisco and Apple along with a number of startups in the Silicon Valley.
Mitel & PRIVATE Industry Consultant’s SessionDave Clardy
Mitel Revolution – Mass notification use cases that go well beyond E911

Eric Knudson

Mitel Revolution is built for quick and reliable mass notification in the modern mobile-centric world. With support for initiating alerts to on-premise, off-premise and mobile devices through emergency, pre-set, or location-based triggers, Mitel Revolution ensures that everyone will be notified, whether they are in the office or on the move.Eric is a Senior Solution Architect and 32-year veteran of the IT industry with his early years more data systems focused on LAN/WAN, Servers and other IT infrastructure. he was an early Microsoft Certified technician. He has a diversified field experience working at several Consulting services companies that formed into a Healthcare experienced background spending several years at Allina’s Abbott Hospital, Vida Healthcare and CMA to list a few, he transitioned over to a VoIP career in early 2000 getting the opportunity to work on several manufactures throughout this time Avaya, NEC, Asterisk, ShoreTel, Cisco saving the best for last Mitel for the last nine years.
Mitel’s CloudLink: your API connection to Mitel Assistant & So Much More

Eric Knudson

Mitel Voice Assist is a feature-rich and modern application Auto-Attendant on Mitel’s ClouldLink platform, and utilizes advanced technologies such as Text to Speech and Speech Recognition. Our easy-to-use No-code/low-code visual designer empowers our partners and customers to build workflows quickly, providing efficient customer service, reducking operational cost, and increasing customer loyalty.
Advanced SWA & Mitel Performance AnalyticsMitel?/MartelloMitel Performance Analytics is a fault and performance management software that monitors and manages your entire network, with a special focus on voice quality. The result is faster problem detection and resolution and reliable network performance.
Are you RAY BAUM, Kari’s Law and E911 Compliant?Redsky/Rick Bishop
Ways to Phone-enable Microsoft Teams

Eric Knudson

Mitel’s call control platforms offer powerful telephony and collaboration solutions trusted by companies. As hybrid work continues to expand and Unified Communications scales in functionality, more and more customers are looking to integrate their telephony solutions with their Microsoft infrastructure. In an environment where Microsoft Teams has already been selected or installed, customers are looking for a “one client user experience” that retains full access to the powerful Mitel business-quality voice and telephony. Ideally, without extra investments in Microsoft licenses.

As we aim to simplify and transform the way you communicate, this year’s event also provides an unrivalled opportunity to mingle with executives and technicians from BSB, Mitel, Talkative, RedSky, and many other exhibitors. Gain insights into the strategic partnerships shaping the future, and witness firsthand the exciting product roadmaps slated for 2024.

We sincerely hope that you seize this opportunity to not only enhance your knowledge, but also to rediscover the joy and excitement that comes with being part of a community that is shaping the future of business communication.

Join us this Techtober and immerse yourself in an experience that promises to be both enlightening and enjoyable. We look forward to hosting you! Discover the daily schedules according to the location of your choice:

Grand Rapids