BSB Communications BSB Blast

April 2019

BSB Buzz VideoWatch Video »

BSB Communications has been providing Telecommunication services for 35 years. Check out our video to see how we Focus on discovering the right solution for your business by leveraging our Expertise, to provide you with the best Results in the latest technology.

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Register Now for Our Mitel Contact Center User Group
Lunch & Learn on June 5th


Smiling Call Center Representatives on Headsets

  • Learn what’s new on version 9.2. We will demo the following:
  • The Omni Channel Experience (Customer Journey)
  • Built-in Ignite assist
  • Learn How Google AI capabilities will improve customer interactions
  • Get a sneak peek of the Mitel Road Map
  • Mitel Contact Center Specialist Lou Gallagher will discuss Digital Transformation and success stories
  • There will be an open forum for Q&A

Register for Lunch & Learn »

How Important is Unified Communication in Today’s Business?

Cloud Communications 6 Key Components

In today’s increasingly hyperconnected and hypercompetitive world, businesses need to excel at communications and collaboration – otherwise, they risk missing out on potential growth opportunities and falling behind their competition. Unified communications (UC) solutions can enable organizations to not only improve collaboration, but enhance worker productivity and customer service. These solutions provide effective ways for people to constantly keep in touch – regardless of location or communications device. One of the most efficient delivery models for UC is cloud computing, which is fast becoming the IT delivery mechanism of choice for enterprises today.

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Don’t Miss Our 2019 TECHTOBER EXPO!

5th Annual Techtober Expo. October 15, 2019 at the MSU Management Education Center

Register for 5th Annual Techtober Expo »

What is your Customer Retention Rate?



Did you know that companies with omnichannel customer engagement strategies retain on average 89% of their customers? This is compared to a 33% customer retention rate for companies with weak omnichannel strategies. In our final installment of “success facts” video series we discuss the importance of how customer engagement helps retain customers.

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BSB Buzz: Fred Charlton

Fred has been an important part of the BSB Team for 21 Years and recently celebrated his 21st Anniversary with BSB on April 17th, 2019!

Fred attended Warren Woods Tower High School and Graduated from RETS Electronics School in 1970. Fred specializes in Audio and Paging Applications, Legacy Mitel Equipment and Legacy Telephone & Voicemail Applications.

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Fred Charlton

BSB Communications Focused • Expertise • Results