Cloud Contact Center Solutions Made for You

Whether you’re a small help desk or a large-scale multimedia center, contact center solutions are designed to streamline your business operations and improve customer satisfaction.

Our Cloud Contact Center Solutions Provide:

Automated Quality Management with Speech Analytics Technology

Automated Quality Management with Speech Analytics Technology

Personalized Communication Based on Customer Preferences

Personalized Communication Based on Customer Preferences

Data-Driven Solutions for Better Results

Data-Driven Solutions for Better Results

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Don’t Leave Your Customers Hanging

National business statistics show that 56.7% of callers don’t leave a message and never call back when calls go unanswered. They simply scroll to the next competitor. The world is changing, and business communications solutions need to change with it. With more employees interested in remote work than ever before and more competition within every industry, businesses need solutions that allow for remote work, integrate business processes and are self-managed with minimal intervention. You risk losing out on potential customers and opportunities without a quality provider and up-to-date software. Not to mention your esteemed staff; outdated tech and systems lead to frustrated employees who are less productive and more likely to leave.

What You’ll Get with a Better Cloud Contact Center Solution

Put Customer Experience First

Put Customer Experience First

Customers expect quick resolutions to their problems and fast responses to their inquiries. Retain customers and grow your business with contact center solutions designed for the user.

Optimize Resource Use

Optimize Resource Use

Forecasting and integrated workforce management tools can ensure the correct number of skilled agents are available to handle the forecasted call volume. Control costs by using your resources wisely!

Stay Secure and Compliant

Stay Secure and Compliant

Avoid unnecessary penalties, fees and damages by automatically recording and documenting every call, delivering accurate, easily searchable and indisputable verifiable records.

Ensure Business Continuity

Ensure Business Continuity

Your business can weather any storm with solutions that keep your contact center up and running — even in the most challenging and unexpected circumstances.

Personalize the Contact Center Experience

Personalize the Contact Center Experience

Omnichannel contact centers allow your customers to connect with you how they want and when they want. By offering multiple channels – voice, chat, email, social media and more – you can provide an individualized experience that meets the needs of each unique customer.

Empower Your Agents

Empower Your Agents

Your contact center agents are the heart of your operation. Give them the tools they need to succeed with a robust set of features that includes everything from call recording to performance management.

Our Cloud Contact Center Solutions

BSB Elevate

BSB Elevate

Elevate your contact center with BSB Elevate. Elevate offers automated quality management (AQM) that analyzes 100% of audio recordings, providing critical data indicating areas where agents are doing well and areas that need attention – all at a cost that fits your budget.

Cyber Security And Digital Data Protection Concept

Elevate Pro

Elevate Pro is a comprehensive contact center solution that gives you the features and flexibility to provide an outstanding customer experience – without breaking the bank. Enjoy additional features such as multi-language support, automatic call distribution (ACD) and customizable interactive voice response (IVR).

Elevate Elite

Elevate Elite

For sophisticated customer experience needs, Contact Center Elite delivers exceptional performance bolstered by built-in omnichannel (SMS, chat, email), custom integrations, inbound/outbound capability, scheduling management, workforce optimization and more.

Mitel Contact Center (MICC)

RingCentral

With its omni channel capabilities, AI-powered routing and analytics, and flexible deployment options, RingCentral Contact Center helps businesses of all sizes deliver superior customer experiences while boosting agent productivity and efficiency.

Your Cloud Contact Center Transformation

Discovery

1. Discovery

We dive deeply into your current contact center setup, uncovering areas of inefficiency and potential improvement.

Design

2. Design

Our solutions experts design a range of contact center solutions that will future-proof your business, increase customer satisfaction and improve efficiency.

Deploy

3. Deploy

We work with you to implement the contact center solution that best fits your business, ensuring a seamless transition and on-time delivery.

Train

4. Train

We provide training and support to ensure that you and your team are confident using the new contact center solution.

Leverage

5. Leverage

We monitor your contact center solution post-deployment, ensuring that it performs as expected and make recommendations for improvement where necessary.

Partner with BSB for Your Cloud Contact Center Needs

With BSB’s support in implementing a new contact center, you can turn every call into an asset. BSB is ranked the #1 Mitel dealer in Michigan and #12 in the U.S. and we have been helping businesses streamline their operations and improve customer satisfaction since 1984. Every innovative design we offer goes through a detailed evaluation process to ensure that we provide the best solutions for our customers. Though the technology we bring to our customers has changed dramatically since our early days, our approach hasn’t. BSB’s mission is to provide the industry’s best contact center communication solutions by partnering with the world’s leading manufacturers.