Cloud Contact Center Solutions Made for You
Whether you’re a small help desk or a large-scale multimedia center, contact center solutions are designed to streamline your business operations and improve customer satisfaction.
Our Cloud Contact Center Solutions Provide:
Automated Quality Management with Speech Analytics Technology
Personalized Communication Based on Customer Preferences
Data-Driven Solutions for Better Results
Don’t Leave Your Customers Hanging
National business statistics show that 56.7% of callers don’t leave a message and never call back when calls go unanswered. They simply scroll to the next competitor. The world is changing, and business communications solutions need to change with it. With more employees interested in remote work than ever before and more competition within every industry, businesses need solutions that allow for remote work, integrate business processes and are self-managed with minimal intervention. You risk losing out on potential customers and opportunities without a quality provider and up-to-date software. Not to mention your esteemed staff; outdated tech and systems lead to frustrated employees who are less productive and more likely to leave.
Our Cloud Contact Center Solutions
BSB Elevate
Elevate your contact center with BSB Elevate. Elevate offers automated quality management (AQM) that analyzes 100% of audio recordings, providing critical data indicating areas where agents are doing well and areas that need attention – all at a cost that fits your budget.
Elevate Pro
Elevate Pro is a comprehensive contact center solution that gives you the features and flexibility to provide an outstanding customer experience – without breaking the bank. Enjoy additional features such as multi-language support, automatic call distribution (ACD) and customizable interactive voice response (IVR).
Elevate Elite
For sophisticated customer experience needs, Contact Center Elite delivers exceptional performance bolstered by built-in omnichannel (SMS, chat, email), custom integrations, inbound/outbound capability, scheduling management, workforce optimization and more.
RingCentral
With its omni channel capabilities, AI-powered routing and analytics, and flexible deployment options, RingCentral Contact Center helps businesses of all sizes deliver superior customer experiences while boosting agent productivity and efficiency.
Your Cloud Contact Center Transformation
Partner with BSB for Your Cloud Contact Center Needs
With BSB’s support in implementing a new contact center, you can turn every call into an asset. BSB is ranked the #1 Mitel dealer in Michigan and #12 in the U.S. and we have been helping businesses streamline their operations and improve customer satisfaction since 1984. Every innovative design we offer goes through a detailed evaluation process to ensure that we provide the best solutions for our customers. Though the technology we bring to our customers has changed dramatically since our early days, our approach hasn’t. BSB’s mission is to provide the industry’s best contact center communication solutions by partnering with the world’s leading manufacturers.