Other Industries We Serve

Hospitality

Hospitality companies and hotels can employ stable, highly reliable communications solutions at a fraction of the cost.

Avoid Tech Problems of the Past

Hospitality institutions and hotels often cling to their old communications systems for far too long in the hopes of saving money. But obsolete systems amass costs of their own. By continuing to use an outdated system, you’re likely racking up maintenance costs, dealing with more frequent downtime, having difficulty managing your system, and running into issues on a day-to-day basis. Your guests aren’t likely to have a positive experience when you can’t rely on your phone system – and a poor customer experience is ultimately bad for business.

Employ Communications Solutions Designed for Hospitality

Our hospitality-certified technicians provide the highest level of service within the industry. With a deep understanding of all applications and integrations, BSB offers cost-effective, cutting-edge solutions that will save you money in the long run while ensuring that your guests always have a positive experience. We take the time to understand your specific needs and design a solution tailored to your institution. Our solutions are simple yet comprehensive, and we offer full training and support to ensure a smooth transition.

Transform the Customer Experience While Staying Compliant

When you’re running a 24-hour desk, you can’t risk negligence or poor first impressions. To keep guests coming back, you need to offer excellent customer service – which starts with having a reliable and compliant phone system. We also offer a wide range of features that will help you manage calls more efficiently and free up time so you can provide the best possible experience for your guests. Engaging your guests through our solutions is easy, too – push mass notifications about that drink discount at the bar or let them know about tonight’s exclusive entertainment! When it’s easy to get the word out, you have a world of opportunity to increase revenue while ensuring your guests are taken care of.

Client Success Story

A three-location hotel in Michigan was struggling with a difficult-to-manage, outdated phone system. With broken phones, poor integrations, and a lack of basic features like caller ID, the hotel struggled to provide even the most basic level of customer service. Enter BSB. We designed and implemented a new hotel system, resulting in increased efficiency, happier employees, and better guest experiences. Now, the hotel’s communications solutions are an integral part of their operations, and they can focus on providing the best possible experience for their guests.

Retail

Exceptional customer service is easy with retail
communication solutions from BSB.

Stop Losing Money to Downtime

Your retail business runs on tight margins, so even a few minutes of downtime can have a big impact on your bottom line. Avoid the costly repairs and replacement fees associated with outdated systems by investing in a new, reliable solution from BSB. You don’t have to maintain phone systems in every one of your hundreds of locations – enjoy the peace of mind that comes with having a centralized, cloud-based solution. And no need to wait for an onsite maintenance visit – our solutions can be remotely monitored and managed, so you can get up and running again in no time.

Better Communication = Better Business

A retail business is only as good as its customer service, so it’s important to have a phone system that will help you provide the best possible experience for your customers. With our retail solutions, you can take advantage of features like call recording, call forwarding, and caller ID to ensure that every call is handled efficiently and professionally. You can also use our solutions to engage customers with targeted promotions and notifications – send a text message about that sale on jeans or let them know about the new arrivals in store. When it’s easy to communicate with your customers, you’re able to build relationships and keep them coming back.

Client Success Story

A painter’s supply store in Michigan managed individual phones at each of their hundreds of locations. Their old tech was unreliable and became increasingly expensive to maintain, so they decided to switch to a new system. BSB designed and implemented a retail communications solution that was centered in one easily monitored location. Now, the store enjoys the ability to run promotions, manage calls more efficiently, and keep an eye on their system without having to send someone onsite. The new solution has also been a huge hit with employees – they can now focus on their jobs, rather than trying to troubleshoot a broken phone system.