Innovative Communications Solutions for Banks
In an increasingly competitive industry, banks must stay ahead of the curve with innovative approaches to keep customers satisfied and employees engaged. Mitel Financial Services Solutions offer a comprehensive suite of communications, collaboration, and customer experience (CX) applications designed to deliver exceptional experiences for both customers and employees. By leveraging cutting-edge technologies, banks can create personalized and memorable experiences that drive customer satisfaction and loyalty.
Communications Technology that Helps You Compete
Competition is driving the demand for innovative solutions that keep existing customers loyal while establishing new business. To differentiate yourself from the competition, you need to offer personalized customer care that is secure, reliable, and efficient across all your customer banking channels.
Level-Up Your Customer Experience with BSB
Maximize Key Metrics
Mitel Financial Services Solutions are designed to drive key metrics that matter to your bank. Increase First-Contact Resolution (FCR), reduce customer turnover, elevate customer satisfaction (CSAT), and improve Net Promoter Scores (NPS) by equipping every employee with the necessary tools to deliver exceptional customer service.
Reliable and Secure Communication
Mitel understands the importance of providing a safe and reliable customer experience. With Mitel’s communications platforms, collaboration tools, and contact center applications in your branch office, data center, private cloud, or public cloud, ensure the optimal combination of security and reliability for your customers’ transactions.
Seamless Integration and Customization
Mitel offers flexible solutions that seamlessly integrate with your front-office and back-office FinTech stack. With open APIs and a Developer Program, Mitel provides unparalleled extensibility, allowing you to differentiate your customer experience with integrated and customizable solutions. Extend the capabilities of your communication, collaboration, and contact center platforms to meet your unique business needs.
FOCUSED. EXPERTISE. RESULTS.
Our team is ready to help you find the solution that’s right for you.
BSB is the Go-To Communications Solutions Partner for Banks
Provide Customers and Employees the Resources They Deserve
Mitel enables banks to empower both customers and employees through innovative communications solutions. Introduce customers to new products and services swiftly with AI-powered self-service chat/voice bots and agent assistants. Simplify onboarding and new account opening processes using Mitel CRM Web Connectors and customizable agent and employee desktops that automate crucial business operations.
Retain Top Talent
In today’s competitive labor market, retaining top talent requires providing flexibility and enabling seamless collaboration. Mitel offers the ability for management, sales, and administrative staff to work from any location using any device, whether it’s a mobile phone, IP-DECT, desk phone, or softphone. This flexibility boosts productivity and enhances employee satisfaction. Real-time collaboration through phone, messaging, or video is made possible, whether employees are working from home or in the office.
BSB + Mitel Communications Solutions for Credit Unions
MiVoice Business
MiVoice Business offers a comprehensive solution tailored for banks, equipped with essential features for today’s digital world. MiVoice Business provides a range of communication options, including desk phones and softphones, catering to staff working in the main office, branches, contact center, or remotely. This flexibility empowers banks to adapt to remote and hybrid work environments seamlessly.
MiContact Center Business
MiContact Center Business revolutionizes communications, enabling banks to optimize productivity, enhance customer satisfaction, improve efficiency, strengthen security, and ensure compliance. By partnering with BSB, you can leverage the latest technology and unlock a range of benefits for your bank.
Mitel Workforce Optimization
Mitel offers a comprehensive suite of tools, including interaction recording, quality management, coaching and learning, speech analytics, and workforce management solutions. By leveraging these solutions, you can unlock the full potential of your workforce, improving the efficiency of your bank and elevating the quality of your customer experience.
Financial Institutions Count on BSB Solutions
TruStone Financial Credit Union
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Upgrade Your Communications Solution for Seamless Member and Staff Experience
Members today expect the same type of services no matter the size of their bank or credit union: seamless customer experience, user-friendly, and online convenience. As your digital presence grows, it’s crucial to keep security and compliance front and center, along with how these improvements will add value to your members and staff.
Unified Communications or UCaaS: Which is Best for Your Industry?
The past century has seen incredible advancements in the way we communicate with each other. From the inception of telegraphs and radios to the introduction of phones and mobile technology (and nowadays, unified communications), it is remarkable to see how far communication systems have come.
Financial Services Companies Need Compliant and Secure Business Telephones
Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a difficult process.
Our team is ready to help you find the solution that’s right for you. Are you ready to talk?
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