Blog
Cybersecurity & Communications Solutions: What Every Business Should Know
The Numbers Don’t Lie: Current and Future Stats Approximately 46% of cyberattacks target small to mid-sized businesses (SMBs) at 1,000 employees or less. With limited resources compared to larger corporations, these companies often lack robust cybersecurity measures,...
On-Premise vs. Cloud Contact Center
In today's competitive business landscape, choosing the right contact center solution is essential for providing exceptional customer service. The two primary options are on-premise contact centers and cloud contact centers. On-Premise Contact Center An on-premise...
Unified Communications or UCaaS: Which is Best for Your Industry?
The past century has seen incredible advancements in the way we communicate with each other. From the inception of telegraphs and radios to the introduction of phones and mobile technology (and nowadays, unified communications), it is remarkable to see how far...
Schools: Increase Efficiency and Collaboration with Unified Communications
There is no doubting the tremendous importance of the education system. Creating the citizens of tomorrow, teaching the next cohort of leaders and providing the necessary skills and know-how to thrive in a changing world – schools are critical for ensuring our future...
Still Using Outdated Mitel Business Telephones? Consider Cloud Communications
The prospect of upgrading business telephones with cloud communications has been an important topic for businesses across all sectors. However, we have encountered some customers who still rely on their outdated systems. It can be easy to acquire a “don’t fix what...
What SLED Organizations Need in a Phone System in 2023
As a SLED organization (state, local, education, and government agencies), you have unique needs. Your communications solution needs to align with these requirements so that your organization can work effectively. Here is what you need to know about what a new unified...
What Healthcare Organizations Need in a VoIP Phone System
VoIP phone systems provide the critical communication connection that healthcare organizations depend on. Your patients rely on you as a healthcare provider to help them manage and treat medical conditions. You can only fulfill this responsibility when you have a...
4 Ways Your Outdated Technology is Holding You Back
If your business telephones rely on old and outdated technology, you might be holding your business back in ways you never imagined. It is easy to rely on the technology you have always used and resist investing the energy and resources needed to upgrade your systems...
Improve the Agent and Customer Experience by Leveraging APIs
Building a successful contact center is like building a home. You wouldn’t expect a contractor who has rusty nails to produce a structurally-sound, beautiful home. Similarly, contact center agents who have inefficient or outdated tools can’t build a positive and...
9 Contact Center Features That Will Improve Your Bottom Line
Your contact center is a cornerstone of your customer service experience. According to Omnicus, in the US, companies lose nearly $75 billion annually in revenue because of poor customer service. By taking steps to improve your contact center, you can prevent such...