Blog
4 Ways Your Outdated Technology is Holding You Back
If your business telephones rely on old and outdated technology, you might be holding your business back in ways you never imagined. It is easy to rely on the technology you have always used and resist investing the energy and resources needed to upgrade your systems...
Improve the Agent and Customer Experience by Leveraging APIs
Building a successful contact center is like building a home. You wouldn’t expect a contractor who has rusty nails to produce a structurally-sound, beautiful home. Similarly, contact center agents who have inefficient or outdated tools can’t build a positive and...
9 Contact Center Features That Will Improve Your Bottom Line
Your contact center is a cornerstone of your customer service experience. According to Omnicus, in the US, companies lose nearly $75 billion annually in revenue because of poor customer service. By taking steps to improve your contact center, you can prevent such...
Financial Services Companies Need Compliant and Secure Business Telephones
Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a...
Upgrade Your Business Telephones for Streamlined Operations
Your business telephones should go beyond empowering your team to communicate effectively with each other and your customers. Today’s professional services companies need phone systems that support the latest technology and provide a hassle-free, secure experience....
What Unified Communication can mean for you?
Unified Communications is as much a concept as it is a specific “thing.” It is not, in general, a fixed, singularly definable technology, although some vendors now offer proprietary platforms that work to create Unified Communications. It is easiest to understand...
5 Ways SD-WAN Can Give Your Business Network an Edge
SD-WAN (Software-Defined Wide Area Network) technology is defining the reliability of network performance, giving companies of all sizes assured quality of service and the peace of mind to know that their business-critical traffic (like voice, video and virtual...
A Vendors Prescription for HIPAA Security and Compliance
Whether you work in a multi-hospital healthcare system or a private dentist’s office, protecting personal health information (PHI) is essential. HIPAA’s rules and requirements are clear — no matter what, PHI must be kept completely confidential. This has become...
Top Cybersecurity Threats When Working from Home
As the adjustment to working from home continues for many, it is important to keep in mind the potential security pitfalls that come along with that. Your home WiFi network can open you and your company up to specific types of cybersecurity threats. Here are the types...
Can You Really Afford Not to Have a Backup Plan?
According to Symantec SMB, 50% of SMBs admit to having no backup and disaster recovery plan in place. 41% of those surveyed confessed that they had never even given much thought to implementing a disaster recovery or business continuity plan. If you are one of them,...