Blog
Still Using Outdated Mitel Business Telephones? Consider Cloud Communications
The prospect of upgrading business telephones with cloud communications has been an important topic for businesses across all sectors. However, we have encountered some customers who still rely on their outdated systems. It can be easy to acquire a “don’t fix what...
What SLED Organizations Need in a Phone System in 2023
As a SLED organization (state, local, education, and government agencies), you have unique needs. Your communications solution needs to align with these requirements so that your organization can work effectively. Here is what you need to know about what a new unified...
What Healthcare Organizations Need in a VoIP Phone System
VoIP phone systems provide the critical communication connection that healthcare organizations depend on. Your patients rely on you as a healthcare provider to help them manage and treat medical conditions. You can only fulfill this responsibility when you have a...
4 Ways Your Outdated Technology is Holding You Back
If your business telephones rely on old and outdated technology, you might be holding your business back in ways you never imagined. It is easy to rely on the technology you have always used and resist investing the energy and resources needed to upgrade your systems...
Improve the Agent and Customer Experience by Leveraging APIs
Building a successful contact center is like building a home. You wouldn’t expect a contractor who has rusty nails to produce a structurally-sound, beautiful home. Similarly, contact center agents who have inefficient or outdated tools can’t build a positive and...
9 Contact Center Features That Will Improve Your Bottom Line
Your contact center is a cornerstone of your customer service experience. According to Omnicus, in the US, companies lose nearly $75 billion annually in revenue because of poor customer service. By taking steps to improve your contact center, you can prevent such...
Financial Services Companies Need Compliant and Secure Business Telephones
Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a...
Upgrade Your Business Telephones for Streamlined Operations
Your business telephones should go beyond empowering your team to communicate effectively with each other and your customers. Today’s professional services companies need phone systems that support the latest technology and provide a hassle-free, secure experience....
What Unified Communication can mean for you?
Unified Communications is as much a concept as it is a specific “thing.” It is not, in general, a fixed, singularly definable technology, although some vendors now offer proprietary platforms that work to create Unified Communications. It is easiest to understand...
5 Ways SD-WAN Can Give Your Business Network an Edge
SD-WAN (Software-Defined Wide Area Network) technology is defining the reliability of network performance, giving companies of all sizes assured quality of service and the peace of mind to know that their business-critical traffic (like voice, video and virtual...
