About Us
BSB Communications, Inc. was established to provide the highest level of customer service in the industry by keeping our promises and exceeding customers’ expectations. We adhere to strict standards in selecting the products we offer, the services we provide, and the employees we hire to fulfill that goal. Over thirty years later, those values still prevail, which is why our customers have remained committed to us. We offer services to over 3,000 customers worldwide.
What We Offer
When it comes to your business, we care. That’s why we go the extra mile to deliver solutions that exceed your expectations and adhere to a strict standard of quality. Although our technology for clients has evolved considerably over the years, our strategy has stayed the same. We thoroughly assess every solution we offer to ensure we provide the appropriate answers for our clients. Running our own company with the technology we sell gives us valuable insight into how our solutions will impact our consumers.
We provide customers with exceptional service that goes above and beyond what other firms offer, and we supply some of the finest technology in the industry. For these reasons, BSB Communications, Inc. has been a top performer yearly, with a Partner Performance Index rating of over 100%, thanks to Mitel’s exceptional customer service and technology.
How We Work
We use the Entrepreneurial Operating System (EOS) to ensure that we are focused on enhancing the success of our clients by adhering to our core values of trustworthiness, accountability, and relationship-building. These values have helped us to be flexible and responsive to our client’s evolving telecommunications demands. We have moved from providing proprietary hardware at the customer premises to offering a wide range of unified communication services, from cloud-based virtualized software to public and private clouds to hybrid and on-site alternatives.
We focus on aiding clients with digital transformation initiatives that help clients improve their customer experiences. Many of our clients use a Mitel Contact Center software interface to route, manage, and report on customer communications via telephone, email, chat, text messaging, and social media.
Our Presence
The hard work and attention we’ve put into building our company has allowed BSB Communications to grow throughout Michigan and Ohio in the last five years. We are now the #1 Mitel provider in Michigan and one of the 12 corporations in the United States, thanks to new offices and partnerships.