Your First 30 Days with Intermedia Elevate: Easier Than You Think
If you’re picturing a chaotic month of frustrated employees, tangled wires, and missed calls, here’s the reality: moving to Intermedia Elevate is simpler than most teams expect. The biggest surprise? How quickly “new system anxiety” turns into “why didn’t we do this sooner?”
Week 1: The Lightbulb Moments
The first week brings small discoveries that add up fast. An employee realizes they can take a client call from their laptop while working from home—same business number, no forwarding required. Another finds their voicemails waiting in their email inbox, transcribed and ready to scan. Someone in accounting finally stops playing phone tag because presence indicators show exactly who’s available.
These aren’t revolutionary features, but when you’ve been tethered to a desk phone for years, they feel like it. Encourage your team to explore during this phase. Download the mobile app. Test the desktop softphone. Forward voicemails. The platform works best when people actually use it beyond basic calling.
Weeks 2-3: Old Habits, Meet New Workflows
This is when adoption really clicks. Desk phones start collecting dust as employees gravitate toward their laptops and mobile devices. A quick question that would’ve meant a phone call becomes a chat message. A phone conversation that needs visual context transitions seamlessly into a video meeting—no “let me send you a calendar invite” delay.
Your customer experience improves too, often in ways you didn’t anticipate. Call routing that used to require manual transfers becomes automated. Remote team members handle calls as smoothly as in-office staff. Auto attendants guide callers efficiently instead of bouncing them around.
Week 4: Taking Stock
By the end of month one, you’ll have real data on what’s working. This is your checkpoint: Are teams using mobile apps or still desk-phone dependent? Are call flows serving customers as intended? Which features are getting overlooked?
Don’t skip this review. A quick feedback session with employees and a look at usage patterns helps you fine-tune the system and catch opportunities you might have missed. The platform can do a lot—but only if your team knows what’s possible.
The Bottom Line
Yes, there’s an adjustment period. But most organizations find that 30 days is enough time to see why cloud communications beat legacy systems hands down. You’re not just upgrading phones—you’re giving your team flexibility to work from anywhere, tools to collaborate without friction, and a platform that actually scales with your business.
The transition is more straightforward than you think. And the payoff? That shows up faster than you’d expect.
Ready to see what your first 30 days could look like? Schedule A Demo Today!
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