Unlocking the Power of Brightmetrics with Mitel MiVoice Business
Many organizations using Mitel’s MiVoice Business system are sitting on a treasure trove of call data—yet most of it goes untapped. While the phones may function perfectly, valuable insights about customer wait times, agent productivity, and call flow often go unused.
That’s where Brightmetrics steps in. By transforming raw call data into actionable intelligence, Brightmetrics turns your MiVB system into more than just a phone system—it becomes a powerful tool for improving operations, customer experience, and team performance.
What Brightmetrics Delivers
- Quick setup—get up and running in less than 10 minutes
- Real-time visibility into queue performance
- Custom reporting designed for supervisors and managers
- Workforce planning tools to help predict staffing needs before call volumes spike
With Brightmetrics, your phone system evolves from simply answering calls to actively improving how they’re handled.
Success in Action
Logistics: Keeping Drivers on the Move
A logistics company struggled with lost productivity as drivers calling in often waited on hold for 10 minutes or more. Managers suspected inefficiencies but lacked visibility into the problem.
After implementing Brightmetrics, supervisors could monitor queues in real time and reallocate staff as needed. The impact was immediate:
- Wait times dropped to under a minute
- Call abandonment decreased by 20%
- Agent performance improved by 18%
Healthcare: Smoother Patient Connections
A large hospital network with over 100 agents was bogged down by inefficient call routing and constant reporting requests. The IT team spent more time generating reports than managing systems.
With Brightmetrics, supervisors gained direct access to detailed reports and clear visibility into call bottlenecks. This let them make informed staffing and routing decisions—without relying on IT. The results spoke volumes:
- 30% fewer abandoned calls
- 25% reduction in unnecessary transfers
- 40% shorter wait times
- IT regained 60% of their time
Why It Matters
These results aren’t just numbers—they reflect real-world improvements. Drivers get back on the road faster, patients reach the right departments without frustrating transfers, and IT teams reclaim valuable time for critical priorities.
Your MiVB system already holds the key insights you need. Brightmetrics unlocks them, turning data into strategy and your phones into a smarter communication engine. In today’s world—where speed, clarity, and service matter most—that’s not a luxury. It’s essential.
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