Customer-Centric Innovation Leads the Way in the Mitel and L-SPARK Unified Communications Accelerator

We want you to be among the first to know about a new initiative from Mitel that’s designed to bring practical improvements to your everyday work. The Mitel Unified Communications Accelerator, developed in partnership with L-SPARK, brings together a group of innovative companies focused on making business communications simpler, safer, and more effective.

For your organization, this means you’ll see new tools aimed at streamlining daily operations, improving security, and making it easier for your teams and customers to connect. As these solutions become available, we’re confident you’ll notice a difference in both how smoothly your communications flow and the overall experience for your employees and customers.

Below, you’ll find information about the program and the companies involved, so you can see what’s ahead and how it might benefit your business.

Customer-Centric Innovation Leads the Way in the Mitel and L-SPARK Unified Communications Accelerator

Mitel, a global leader in business communications, and L-SPARK, Canada’s top software accelerator, have announced the companies selected for the Mitel Unified Communications Accelerator. Chosen from a competitive pool of international applicants, these innovators are now integrating their technologies more deeply into Mitel’s unified communications ecosystem.

Powered by L-SPARK Select, the Accelerator connects participants with experts, technical resources, and go-to-market mentorship. The goal is clear: accelerate practical innovation with a strong focus on delivering customer value. Solutions range from AI-driven agent tools and IoT-powered insights to advanced user authentication—addressing real-world challenges in communication, collaboration, and customer experience.

“We created the Accelerator to spark innovation that solves tangible problems for customers,” said Luiz Domingos, CTO of Mitel. “This group brings a mix of creativity, technical expertise, and practical applications. Together, we’re building next-generation solutions that deliver measurable value.”

Leo Lax, Executive Managing Director of L-SPARK, added: “These companies show great potential to leverage Mitel’s ecosystem. We’re excited to guide their journey with mentorship and resources to prepare them for growth and market success.”

Meet the Selected Companies:

• IDgo – Delivers secure, mobile-based user authentication to prevent impersonation and account takeovers, improving efficiency and customer trust.
• Intelocate – A platform for multi-location businesses that unifies task management, issue tracking, and communication, streamlining daily operations and improving visibility.
• Micrometrics – Automates and orchestrates guest communications in hospitality, reducing unanswered calls while blending AI agents with staff for seamless service.
• MosaicVoice – Provides real-time, AI-powered compliance support in regulated industries, offering live agent guidance, QA automation, and actionable insights.
• SuitePad – Enhances the hotel guest experience through in-room tablets for service requests, amenities, and communication, creating new revenue streams and boosting satisfaction.
• TeamMate Technology – Bridges Microsoft Teams and Mitel systems for hybrid telephony, helping solve fragmented communications and enabling smoother workflows.
• Typewise – An AI-powered customer service platform that offers intelligent, proactive agents who go beyond traditional chatbots to deliver flexible, efficient service.
• Zendelity – A mobile-first command center that integrates SOPs, IoT alerts, and Mitel voice into a real-time, smart operations platform for safer, more compliant, and more consistent execution.

Why It Matters

This Accelerator is a clear example of how customer-driven innovation is shaping modern business communications. By encouraging collaboration between Mitel, L-SPARK, and these forward-thinking companies, businesses can expect more connected, practical solutions that positively impact both customer and employee experiences.

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