Phone Systems and Communications Solutions for Banks
With competition heating up, banks are constantly looking for innovative ways to keep existing customers happy and employees engaged. Mitel Financial Services Solutions provide the communications, collaboration, and CX applications that help deliver great customer and employee experiences.
Communications Technology that Helps You Compete
Competition is driving the demand for innovative solutions that keep existing customers loyal while establishing new business. To differentiate yourself from the competition, you need to offer personalized customer care that is secure, reliable, and efficient across all your customer banking channels.
Transform Your Bank into a “Customer-First” Culture
Metrics that Matter
Mitel Financial Services Solutions help you increase First-Contact Resolution (FCR), reduce customer churn, elevate customer satisfaction (CSAT), and improve Net Promoter Scores (NPS) by equipping every employee with the tools they need to deliver exceptional customer service.
Reliable and Secure
Your customers expect to transact with you in a safe and reliable way. Mitel’s communications platforms, collaboration, and contact center applications can be deployed in your branch office, data center, private cloud, or the public cloud as a dedicated instance to deliver the optimal mix of security and reliability.
Extensible Solutions
You need your communications, collaboration, and contact center platforms to easily extend into your front-office and back-office FinTech stack. Mitel’s open APIs and Developer Program provide unparalleled extensibility, allowing you to differentiate your customer experience with integrated, customizable solutions.
SECURE, EXTENSIBLE, AND CUSTOMER FOCUSED
BANKS TRUST MITEL FINANCIAL SERVICES SOLUTIONS
Empower Customers and Employees
Introduce customers to new products and services quickly with Mitel’s AI-powered self-service chat/voice bots and agent assistants. Streamline onboarding and new account opening with Mitel CRM Web Connectors and custom agent and employee desktops that automate business processes.
Retain Top Talent
Navigate the competitive labor market by allowing, management, sales, and administrative staff to work from any location on any device (mobile phone, IP-DECT, Desk Phones, or Soft Phones) for high productivity and employee satisfaction. Easily find and connect with colleagues and partners and collaborate with them (whether at home or in the office) in real-time over phone, messaging, or video.
MiVoice Business
Take advantage of an exceptionally feature-rich unified communications platform that can be deployed on-premise, in the private/public cloud, or in a hybrid model with desk phones and soft phone options for employees working in the main office, branches, contact center, or remotely from home.
MiContact Center Business
Get everything you need to operate a world-class customer experience center including built-in workflow designer, speech IVR, AI-powered voice/chatbots and agent assist, historical reporting, and real-time dashboards.
Mitel Workforce Optimization
Empower your employees with interaction recording, quality management, coaching and learning, speech analytics, and workforce management solutions that are proven to increase both the efficiency of your organization and the quality of your customer experience.
HELPFUL RESOURCES
Measure the Moments
A guide to maximizing metrics in the modern contact center. This infographic addresses the metrics call centers and contact centers should use to evolve and stay competitive in today’s customer experience landscape.
Whitney National Bank
Power An Intelligent Digital Customer Experience In The Financial Services Sector
Our team is ready to help you find the solution that’s right for you. Are you ready to talk?
READY TO TALK TO SALES? CONTACT US.
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(877) 206-4823
