Moving Forward from Shoretel to Mitel: Embrace the Change.

What does End-of-Sale mean?

The End-of-Sale milestone marks the final opportunity to buy any Mitel product through their sales channels, signaling the cessation of marketing and sales efforts for that specific product. Mitel MiVoice Connect will reach this significant milestone on July 6, 2024, marking the ultimate deadline for attracting new customers.

Which Mitel products are impacted?

Affected Products Due to MiVoice Connect End of Sale: All hardware, software, and development linked to MiVoice Connect will be discontinued. This includes legacy ShoreTel products, as well as various Mitel offerings like MiVoice Connect Enterprise and Small Business Edition PBX software, MiVoice Connect Client software, MiVoice Connect ST Voice Switch hardware, Mitel IP400 Phones, and other related items.

Important Dates

  • July 6, 2024: End of new system sales
  • December 31, 2024: End of add-on sales
  • December 31, 2028: End of hardware repair
  • December 31, 2029: End of technical support

Benefits of switching now

Beginning this transition sooner rather than later will provide ample time for assessing potential providers, developing a persuasive business proposal, finalizing contracts, and smoothly implementing the new system. Evaluating and deploying a new system framework can often take longer than anticipated.

Commencing as soon as possible guarantees a path to a modernized communication system that not only aligns with but also exceeds the functionalities of Mitel MiVoice. This approach helps mitigate risks such as:

  • Cybersecurity: Using on-premise or server-based systems carries security risks, especially when support is no longer available. Without regular patches and updates, these systems are susceptible to cyberattacks, such as ransomware. The discontinuation of Mitel’s End-of-Sale acts as a clear security alert, highlighting the importance of transitioning to more secure platforms promptly.
  • Reduced Customer Support: Due to staff reallocation and reliance on third-party subcontractors, customer support quality may decline post-announcement, potentially leading to longer wait times and reduced resolution efficiency that could adversely impact business operations and customer satisfaction.
  • Lack of Agility: Scaling up becomes challenging with the phasing out of MiVoice Connect, highlighting the need for a more flexible and adaptable communications solution to support organizational growth and efficiency.


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