Unlocking Greater Control and Scalability

As communication demands grow more complex, Mitel continues to evolve MiVoice Business to meet the needs of modern organizations. The latest updates for Q3 2025 represent a major step forward in administrative simplicity, system scalability, and operational visibility.

A New Era of Administration

Mitel has introduced a modernized administration platform that allows IT teams, service providers, and partners to manage MiVoice Business systems through a streamlined cloud-based interface. The new experience aligns with top-tier UCaaS platforms, reducing friction in daily operations and enabling faster, more intuitive system changes.

Built to Scale: Multi-Node and Cloud Ready

MiVoice Business now supports full-scale, multi-node cluster environments with the ability to manage up to 2,500 users and 7,500 devices across distributed locations. The system is designed for hybrid and cloud-first deployments, with support for public cloud environments including Microsoft Azure and AWS. A new “Network Move” feature also allows administrators to migrate users between PBXs more easily, maintaining service continuity across locations.

Smarter Group Management

The updated system makes it easier to manage Hunt, ACD, Page, Ring, and Pickup groups—no longer requiring partner-level technical access. All core group features, such as overflow points, call routing behavior, timers, and modes, are now adjustable directly through the cloud portal, providing IT teams with greater autonomy and speed.

Enhanced Contact Center Provisioning

Administrators can now configure Mitel CX Contact Center agents directly within the platform. This includes assignment of voice, chat, SMS, and email queues, softphone templates, and skill groups. These enhancements streamline provisioning and allow customer-facing teams to be brought online more efficiently.

Delegate Admin Control with Precision

For large enterprises and multi-site businesses, Mitel has introduced sub-admin role functionality, enabling the delegation of system administration by location, extension range, or DID. This reduces bottlenecks in managing large systems and ensures regional IT teams can operate independently while preserving centralized oversight.

Actionable Insights Through Inventory Export

The platform now supports the export of full user inventory and service data in JSON format. These reports can be integrated into billing systems, internal audits, or OSS/BSS platforms, giving organizations greater transparency and control over service usage.

With these advancements, MiVoice Business is not just keeping pace with enterprise needs—it’s helping organizations plan, scale, and manage communications on their terms.

If you’d like help exploring how these updates can benefit your environment, we’d be happy to schedule a walkthrough.

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