by BSB Communication | Nov 15, 2022 | Communications Solutions
Your contact center is a cornerstone of your customer service experience. According to Omnicus, in the US, companies lose nearly $75 billion annually in revenue because of poor customer service. By taking steps to improve your contact center, you can prevent such...
by BSB Communication | Oct 26, 2022 | Communications Solutions
Whether your financial services firm is small, mid-sized or enterprise-scale, you need reliable and powerful business telephones. With so many available options, choosing the right phone vendor and configuring your system to best meet your specific needs is a...
by BSB Communication | Oct 19, 2022 | Communications Solutions
Your business telephones should go beyond empowering your team to communicate effectively with each other and your customers. Today’s professional services companies need phone systems that support the latest technology and provide a hassle-free, secure experience....
by BSB Communication | Feb 23, 2022 | Communications Solutions
Unified Communications is as much a concept as it is a specific “thing.” It is not, in general, a fixed, singularly definable technology, although some vendors now offer proprietary platforms that work to create Unified Communications. It is easiest to understand...
by BSB Communication | Oct 21, 2021 | Communications Solutions
SD-WAN (Software-Defined Wide Area Network) technology is defining the reliability of network performance, giving companies of all sizes assured quality of service and the peace of mind to know that their business-critical traffic (like voice, video and virtual...
by BSB Communication | Oct 21, 2021 | Communications Solutions
Whether you work in a multi-hospital healthcare system or a private dentist’s office, protecting personal health information (PHI) is essential. HIPAA’s rules and requirements are clear — no matter what, PHI must be kept completely confidential. This has become...